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Kantar Group Limited
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London, Greater London
Business Unit Director
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Job Type: Full-time |
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Overview
INSPIRE SUCCESSFUL DECISIONS Business Unit Director, Retail Hanger Lane, London We are looking for to appoint a Business Unit Director to lead the Retail division into its next phase of growth. You will be responsible for empowering the team of 28 to deliver a best in class service to a high-profile client base which is at the heart of the Worldpanel UK division. The division has a turnover of £9m and a client base including all leading UK grocers as well as key financial institutions. You will work closely with the Director of Retail & Health & Beauty to deliver & execute a service strategy which futureproofs and progresses our retail business. Global experts in shopper behaviour, we help brands, retailers and government organisations to make the right decisions. At Kantar Worldpanel, we turn purchase behaviour into competitive advantages through continuous monitoring, advanced analytics and delivering tailored solutions. Join us and you’ll be part of 30,000 colleagues and 9 world leading research, data and insight brands at Kantar. KEY OUTCOMES · Revenue generation from existing accounts and developing relationships to win key new business targets · Adoption and roll out of new Worldpanel Plus products to the Retail client base · Client satisfaction as measured by the client Quality of Service Questionnaire · Team engagement measured via Employee Satisfaction Survey and maintaining the Retail team scores at least 3 points higher than Worldpanel Client Service UK levels CAPABILITIES Client Partnerships · Ensuring 100% retention of existing clients and creating an action plan to develop the existing the portfolio via new revenue streams · Widening and deepening senior level networks within the retail environment. · Responsibility for delivery of consistent high quality client servicing and actionable insight within the client base · Delivery of thought leadership & expressing a point of view to senior retailer audiences. Growth · Responsibility for the revenue performance & growth of the business through both BAU and Worldpanel Plus. · Increasing our success rate for winning £100k ad hoc projects · Plan for and lead client pitches People & Team Leadership · Management of a large and strategically important set of accounts. · Motivating a team of 28 to work collaboratively and ensure you achieve strong employee engagement and client satisfaction scores. · Actively drive collaboration across the business, with particular focus on fostering good and productive relationships with Expert Solutions, Usage, Worldpanel Plus and Operations to develop our retail offer. JOIN US At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity, therefore we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics. PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit .