Arrears Executive

This is a fantastic opportunity to engage in a challenging and rewarding role in Target, a leading provider of Business Process Outsourcing and operational transformation. Target provides software, business process outsourcing and managed services to companies in the financial service industry. Our aim is to be the software-driven services provider of choice for loans, investments and insurance. Our Collections and Recoveries (Arrears) Executives are responsible for maximising the late-stage arrears collections on behalf of Target's clients in adherence to FCA guidelines and clients' policies and procedures. This is performed across three main functions: Recoveries, Litigation, and Assessments. Responsibilities of this position include, but are not limited to: negotiating quality payment arrangements, aiding the rehabilitation of customer accounts using appropriate collection tools, ensuring maximum collections activity whilst upholding the FCA regulatory regime of Treating Customers Fairly, administering payments, and servicing customer enquiries both over email and telephone. Requirements The successful candidate for the Collections and Recoveries Executive position will ideally have the following skills: * Be educated to A Level standard or equivalent * Excellent verbal and written communication and negotiation skills * Recent and proven experience in a contact centre * Recent and proven experience within a collections and/or debt recovery function * Good understanding of a financial servicing environment Benefits Target has a range of benefits including: * Competitive Salary * Training & Development, regular coaching from your Manager * Pension Contribution (plus salary sacrifice option) * Private Medical Insurance * Discretionary bonus scheme * Generous holiday entitlement plus buy more through Target Flex * Life Assurance * A flexible benefits scheme (eg childcare vouchers, Dental cover) * Performance Reviews and support with development needs * A modern office and supportive culture * A fun Sports and Social program (free membership) * An active Charity and CSR program .