Senior Client Services Analyst

IQVIA ,
London, Greater London
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Job Description

Join us on our exciting journey! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. Senior Client Services Analyst, Analyst Services. Global Market Insights The Analyst Service team is a dynamic, fast-growing area of the Global Market Insights business. We work with a large number of clients, Large, mid-size and small to deliver insightful value-add projects, leveraging our Global Market insights offerings. The team posted double-digit growth in 2016. Responsible for managing pharmaceutical research and analytics based projects, and ensuring on-time delivery of Adhoc service based client projects. Works alongside a cross-functional team (multi-location/multi-lingual) to achieve project delivery success. Works closely with the Sales teams to put together proposals and lead the engagement with the client. * Design, development and delivery of service projects based on IQVIA Global Market Insights (GMI) portfolio * Proposes and delivers effective solutions to meet client requirements * Performs qualitative/quantitative analyses to assist in the identification of client issues and develop client specific solutions * Provides follow-up with internal and/or external client to ensure client satisfaction * Proactively develops broader and deeper knowledge of broader IQVIA portfolio and trends for the pharmaceutical/healthcare/life sciences market * Develops specific subject matter expertise required in executing service projects or functional areas for the pharmaceutical/healthcare/life sciences industry * Works closely with the Engagement Managers to ensure proposal requests are allocated in timely manner * Bachelor's degree with related experience in consulting or services delivery, in pharmaceutical/healthcare/life sciences industry * Solid project management, client influencing and relationship building skills * Market research and/or forecasting demonstrated experience, in the healthcare/pharmaceutical industry * Good understanding of IQVIA assets with knowledge of Global Market Insights core offerings * Knowledge of time series analysis and statistical modelling * Technical architecture / design or development experience desired * Experience working with cross functional and multi-geographical teams. * FORTUNE Magazine's World's Most Admired Companies list for the third year in a row. * Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO). * Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity. * IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the world's best service providers across a range of industries. We know that meaningful results require not only the right approach but also the right people . Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA. IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."

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