Project Assistant

Our client is looking for Project Assistant

Qualifications & Experience

• Education: Associate's degree or higher in Business Administration, Project Management, Communications, or a related field.

• Experience: Minimum of 2 years of experience in project management or a related role, preferably in a customer service environment.

Skills

• Strong organizational and task management abilities.

• Excellent communication skills, both written and verbal.

• Ability to follow detailed instructions and execute tasks with precision.

• High level of attention to detail and reliability.

• Basic understanding of customer service principles and practices.

• Exceptional critical thinking.

Key Responsibilities

• Project Execution: Execute customer service projects as per detailed plans provided by the Project Manager. Follow pre-defined steps and guidelines to complete project tasks accurately and on schedule.

• Task Management: Manage and prioritize assigned tasks to meet project deadlines. Ensure that all tasks are carried out in line with the project plan and report any potential issues to the Project Manager promptly.

• Customer Interaction: Handle customer inquiries and service requests as directed by the Project Manager. Ensure all customer interactions are documented and escalated when necessary.

• Process Implementation: Implement customer service processes as outlined by the Project Manager. Ensure adherence to established workflows and procedures.

• Data Management: Collect, analyze, and report on data related to customer service performance. Use insights to inform project direction and make data-driven decisions.

• Documentation: Maintain accurate and up-to-date project documentation, including task lists, timelines, and status updates. Ensure all documentation aligns with the project plan.

• Quality Assurance: Follow quality assurance protocols as provided to ensure that all project deliverables meet the required standards. Report any deviations or issues to the Project Manager.