Partner Support Representative

Our client is looking for Partner Support Representative

QUALIFICATIONS:

-             Excellent verbal, written and interpersonal communication skills

-             A customer-oriented and problem-solving mindset

-             The ability to work independently and as part of a team

-             The ability to handle multiple tasks and prioritize effectively

-             Knowledge of payment systems and digital platforms

-             Experience in partner support or account management or related experience and/or training; or the equivalent combination of education and experience.

-             Diploma in management, Marketing or related field would be an asset

DUTIES:

-             Manage the day-to-day relationship with our partners, providing them with timely and accurate information and assistance

-             Monitor and track partner performance and satisfaction, identifying opportunities for improvement and growth

-             Escalate and follow up on any technical, marketing or accounting issues that affect our partners, working with the relevant support teams to ensure resolution

-             Provide feedback and suggestions to enhance our products and services based on partner needs and expectations

-             Participate in partner training and onboarding activities

-             Maintain and update partner records and documentation