Senior Monitoring Analyst

Our client is looking for a Senior Monitoring Analyst:

Responsibilities

- Monitor alarm and alerts received via the various platforms

- Monitor and manage dispatches assigned to various response team via the Now Force App

- Process incoming alarm signals with accuracy and verify authencity

- Contacting and dispatching security forces or other designated response services, security officer, liaison, contact person if contact cannot be made with client

- Follow up on dispatched alarms to ensure resolution in a timely manner and inform the client of the team’s findings

Requirements

- Diploma in Business Administration

- Customer Service

- Computer efficient – Microsoft Word, Excel and the ability to enter data efficiently and accurately