Appliance Warranty Agents

Our client is looking for a Appliance Warranty Agents:

Responsibilities:

- Assess customer’s needs and guide the customer accordingly

- Resolve product or service problems by clarifying the customer's complaint; determining the

cause of the problem by troubleshooting; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure resolution

- Follow communication guidelines and policies

- Demonstrates knowledge and use of departmental resources, policies and procedures

Requirements:

- Proficient use of English language, articulate and professional demeanor

- Excellent Customer Service Skills

- Ability to demonstrate excellent service and rapid issue resolution

- Knowledge of general and household appliance items is a plus