Dispatcher

Our client is looking for Dispatchers:

Dispatcher handles incoming service orders, directs drivers, and resolves service issues. Interact with customers to provide customer service, assist with booking sales, and operational staff 

Knowledge of Microsoft Excel, Word, and Outlook.

Knowledge of dispatch software is an asset.

Customer Service oriented and personable.

 Professional attitude with exceptional time management skills.

Five (5) subjects CXC including Mathematics and English.

Relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.

Must be able to communicate effectively and professionally 

Respond to customer queries and complaints.

Connect internal calls

Enter bookings for dispatch department.

Create tickets for commercial department.

Create delivery orders for commercial customers.

Transfer jobs from WIZ to QuickBooks when needed to do so.

Create incentive sheet for sewage drivers.

Connect drivers for all departments to operations if they’re experiencing mechanical problems.

File away internal documents as well as hand them out to the appropriate departments.