Payment Profiling & Transaction Disputes Lead

The Payment profiling & Transaction Disputes lead is responsible for the day to day running of the

Payment profiling & Transaction Disputes operational teams. These teams consist of Fraud,

Transaction Monitoring, Sanction and Transaction disputes experts who manage the E2E customer

lifecycle within Financial Crime Operations The role holder will be responsible for the E2E customer

lifecycle of these Financial Crime disciplines but also support the wider Financial crime Operations

team as and when needed. The role will be responsible for ensuring Operational SLA’s are met and the

relevant resource is allocated to ensure the meeting of these SLA’s. The role holder will work closely

with our Compliance team, MLRO, Product and Data teams to ensure a uniform & coordinated

approach to creating a safe and seamless compliance operating framework that can sustainably scale

with Altery’s rapid growth.

Responsibilities:

● Responsible for providing strategic and operational first line leadership, for all Payment

Profiling & Transaction Disputes Financial Crime matters including the delivery of a

compelling customer experience that meets regulatory needs, is cost effective and within

policy and risk appetite.

● Create, plan and implement activities that will support the development of team and

individual capability (including expertise in understanding financial crime) demonstrating a

positive attitude and leading by example

● Act as an escalated referral point and ‘font of all knowledge’ relating to all Fraud, Sanctions,

Disputes and Transactions monitoring queries from across the wider business.

● Understand regulatory requirements (and changes on the horizon) and ensure business is

prepared for these along with exploiting any business opportunities to come from these.

● Work with the analytics team for the creation of management information and analysis

detailing identified frauds and emerging trends while

● Establishing robust communication channels and escalation processes with operational

business and compliance teams to ensure risks and trends are known by key stakeholders.

● Ensuring all alerts generated by our Financial Crime detection tools are processed and

handled in accordance with the alert handling protocols designated by Compliance and within

stipulated service level agreements (SLA’s).

Experience & Knowledge

● 5+ years’ experience of leading Financial Crime Operations teams through periods of

significant growth.

● Background & educational qualifications in the following areas are beneficial but not

essential; Financial Crime prevention qualifications.

● Experience of operating at senior management level within a large scale complex financial

crime operations environment.

● Strong SME knowledge in Financial crime but specifically in relation to Fraud, Transaction

monitoring, Sanctions & Disputes

● Previous experience working within the banking, payments or other high-volume transaction

industry;

● Experience communicating complex information accurately, clearly, and quickly to all levels

of management, regulators, auditors, and third parties.

● Demonstrable success as a senior leader and of managing and developing large high

performing teams.

Skill & Competencies

● Good understanding of rules and regulations in relation to Fraud, Transaction Monitoring,

Sanctions and Disputes or equivalent Understanding of risk and control

● A positive “can do” attitude with exceptional interpersonal, organisational and

communication skills.

● Ability to define problems, collect data, establish facts, and draw valid conclusions;

● Demonstrated transaction skills that apply across numerous financial products in complex

scenarios.

● Able to thrive in a fast paced customer first environment with the ability to deliver against

multiple priorities and workstreams.

● Strong analytical skills and attention to detail with an ability to spot trends and identify

unusual patterns of behaviour.