Content Project Manager

Amazon's Customer Service (CS) department is looking for an experienced Content Project Manager to deliver on world-wide content for internal and external customers, in-line with global principles and standards. The successful candidate will be passionate about improving the customer, authoring and localization experience, while focusing on the future vision. You will work with a team who will be expected to deliver on high visibility projects and processes that contribute to an exceptional customer experience through content. You will work within a global team to define the planning, development and management of informational content. You will deliver on projects, evolving ideas and implementing solutions. You will work closely with the content strategy team to define delivery parameters and execute on timelines. As a subject matter expert, you will be expected to build a broad and deep business knowledge of specific product areas, in order to advise on content governance and approach, ensuring consistency across the global organisation. You will be a content expert who has extensive experience with DITA and an enterprise-wide Content Management System (CMS). You will be creative, solution-focused, hardworking, and analytical. You will have exceptional verbal and written communication skills, and an ability to communicate at all levels within the organization, to technical, business, and executive stakeholders. You will be comfortable negotiating with key business partners throughout the world, to gain alignment on content planning, and execution management. Key Responsibilities: Deliver on content initiatives, based on new launches, expansion plans, quality or internal improvements. Become a subject matter expert in business areas that drive change and evolution. Work with stakeholders in these areas to influence content deliverables. Drive content strategy for new projects in-line with key performance indicators. Identify opportunities to improve content development processes in order to achieve scalability and meet global business requirements. Find gaps in our content and recommend solutions. Evangelize content standards and audit mechanisms that reflect the voice of Amazon. Work with global partner teams to ensure lean content development process. Identify challenges and inefficiencies in processes working with worldwide partners to find pathways to improvement. Use a combination of data analysis, user research, bench-marking, and content audits to identify high-impact opportunities for improvement across all content areas. Depending on the applicant, this role can be based in Cork, Regensburg, Edinburgh, Cagliari or Berlin,