Customer Support Executive - Remote Working

Zego ,
London, Greater London
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Overview

Job Description

Providing cover that creates possibilities. In an ever-changing world, insurance is struggling to keep up. Through the power of emerging technologies, we are creating fairer and fairer products designed for the 21st century. In 2019, we closed our series B round, raising $42M from top-tier investors that will fuel our growth into new territories and the expansion of our product portfolio. In 2018 we were listed as one of the top 3 disruptors to watch on the Sunday Times Fast Track 100. We were also listed in Wired magazine as one of the 5 hottest startups in London. In 2019, we were listed in the Fintech 50 and placed number 7 in the Startups 100. More recently, we were accepted into the Tech Nation Future 50 2020 cohort - solidifying our place as one of the UKs most exciting and influential tech companies. Our recent success means we continue to scale our team, hiring people that can help us supercharge our growth, while still embodying the values that have gotten us so far already. Role overview PLEASE NOTE: This is a distributed role so applicants can be based anywhere in the UK. Please note that you may, on occasion, be required to visit the London office so we can only accept applications from residents based in the UK. The Customer Support Executive supports our customers directly via the phone and plays a key role in Zegos growth. In this role you will work as part of a vibrant, collaborative, high performing team providing support to our customers. With Zegos mission and purpose front and centre, you will ensure high levels of customer satisfaction through excellent service About the role * You will work remotely in this position * You will build productive trust relationships with customers on the phone * You will maintain a positive, empathetic and professional attitude toward customers at all times. * You will respond promptly to customer inquiries. * You will build a knowledge of our products inside and out so that you can answer questions. * You will ensure customer satisfaction and provide professional customer support. * You will input customer information and data provided into an in-house system Requirements * You are comfortable working remotely * You have proven experience of working within a high performing customer service environment. * You are an excellent communicator. * You are obsessive about customer experience and act as a champion for our customers needs * You have an eye for detail and a flair for building rapport * You're able to listen to customers needs, focusing in on their core concerns * You thrive in a goal orientated environment * You have an ability to multitask, set priorities and manage time effectively * You are a respectful team player who can manage their own time well, whilst prioritising team targets * You are able to remotely work a 40-hour shift pattern between the hours of 9am-7pm Monday - Sunday We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Benefits

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