Editorial & Digital Content Communications Manager

Quadient ,
Reading, Berkshire

Overview

Job Description

Description Position at Quadient Vision To be the driving force behind the world's most meaningful customer experiences. Mission Together, we focus on delivering solutions that create relevant and personalized interactions. Values Empowerment, Passion, Inspiration, Community. "Be epic. Together" Position Summary Reporting to the Global VP of Internal Communications, this critical role will interface with a broad stakeholder community including Executive Teams, Brand and Marketing Teams, Regional Communications teams, Finance, IR, CSR, HR Key Accountabilities * Plan, manage, edit and write content in English for a variety of internal communications: news releases, Q&A, backgrounders, podcast scripts, team live events scripts, internal campaigns, change management comms and presentations, ensuring all content meets the highest editorial standards * Monitor a global editorial calendar, aligned with internal stakeholders' needs together with External and IR partners. * Create and develop an internal style guide, message house, templates and deliver content /editorial trainings for key internal content contributors within Quadient. Ensure internal communications messages are on brand, reflect the company tone of voice and are consistent across all mediums. * Repurpose and leverage content from multiple Quadient external sources for internal audiences, including press releases, social media posts, financial communications, customer and marketing communications * Directly manage Quadient's internal social platform, including monitoring and communication of key metrics to sponsors and steering committee. Propose adjustments/improvements and a roadmap to increase engagement with the tool * Where appropriate, storyboard and translate ideas to video production teams to produce colleague information videos / podcasts etc. * Drive the strategic organisation of core company wide content as Quadient builds its Internal Core Content Platform across We Share/other, in close collaboration with HR & CSR leaders and technical teams * Project manage key CSR topics communication programs (including Community initiatives, and Code of Ethics) and work with regional communications to amplify messaging and programs at scale * Align closely with External Communications on building content for major communications milestones: Results/CSR Report/Annual report/Awards/Press releases to ensure a consistent and impfactful communications approach within Quadient * Deliver presentations/workshops to various internal stakeholders to promote, explain and engage the business in the editorial communications and digital plan * Secure and streamline back office editorial tasks such as Distribution List management, translations and emailing dispatch Knowledge, Skills and Experience Technical skills * Native English speaker with first-class writing skills in English * Ability to message and storytell, with attention to detail and the ability to nuance copy for different internal audiences at all levels of the organisation * Knowledge of main copywriting structures for key messaging across various formats * Experience in content/editorial production across an international matrix environment * Digitally savvy - previous experience across internal Social Media required and appetite for reaching audiences across multi-channels to access Quadient's diverse workforce * Ability to measure communications in a meaningful way * Proven editorial experience and expertise across complex business projects And also * Organized project manager and confident business partner * Ability to prioritise and organize workloads, work to tight deadlines while keeping in mind the overall communications goals of each project. Balance multiple demands by focusing on the most critical work required to engage Quadient employees * Content-curious - naturally drawn to learning about a variety of topics and ability to process key business information as Quadient transforms as a company (ex. CSR, HRIS, organizational adaptations, digital transformation, Quadient's products and services) and ability to 'translate' complex topics in an educational way to share widely in the organization * Metrics driven - proven ability to set standards and goals with ongoing benchmark * Energetic Team player who enjoys building relationships across all global departments, harnessing great local initiatives and ability to openly share expertise and resources to help others upskill in communications * Confidence to advise and propose communications with scale and impact to each internal stakeholder, collaborating to share goals, expectations and also take on diverse perspectives to iterate and pivot proposals.