Application Support

Job Title Application Support Location Knutsford The role is to provide incident and problem management across the Ancillary L2 area and also the Customer and risk applications, meeting the Banks SLA for incident management, joining MIM calls and supporting 24 x 7 x 365 systems What you'll be doing? Responsible for technical solution to incidents and problems Own and execute all application related activities related to the day to day operations of the Banks production applications related to the individual Product area Ownership and prioritisation of individual Incidents and ensuring the delivery of solutions in line with the Service Level agreements and Operational Level Agreements to deadlines and quality standards, providing regular update to key stakeholders and all levels Support the handover of new or enhanced software into business-as-usual operation, absorbing and assimilating the information and providing resources information and education relating to the system technology and function. Deliver documentation to agreed standards, on time and error free Provide 24/7 cover and support, providing expertise and specialised system knowledge to allow resolution of key incidents outside of business hours Coach inexperienced team members and provide support and direction to assist with career progression to Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software What we're looking for: Strong experience of IT software support Strong experience working within an ITIL Environment (preferred) Strong experience in Cobol, CICS, DB2, IMS DB / DC Skills that will help you in the role: Large-scale blue-chip organisations such as Barclays Broad Knowledge of Barclays Group Where will you be working? Barclays, Knutsford: Where the best meet to build careers full of scope, variety and reward. Creating the solutions that meet today's demands, answer tomorrow's questions, and redefines the future of finance. Visit home.barclays/who-we-are/ for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Employment Type: Permanent