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London, Greater London
Customer SysOps Engineer - Mulesoft
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Job Description
_When applying internally, please keep your search tailored and consider applying for a maximum of 3 roles at any given time to ensure you are not duplicating efforts._ **Job Category** Products and Technology **Job Details** **Job Title: Customer SysOps Engineer** Mulesoft **Location** : London, or Reading, UK MuleSoft's Customer Support team mission is seeking exceptionally talented systems and cloud engineers to drive successful customer integrations by extending the functionality of our Anypoint Platform and continuously enhancing our engagement best practices. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency, and the strength of the solutions we provide to our customers. As a Customer SysOps Engineer, you will provide technical support for MuleSoft Anypoint Platform (Cloud and On-Premise) customers, bringing a deep understanding of Internet technologies, networking, systems engineering, cloud, and security to the team. You will help our customers to securely extend and connect their data centers to Anypoint Platform cloud and/or deploy the Anypoint Platform platform in their datacenter. What you'll achieve: 6 months: + Hit the ground running mastering Anypoint Platform connectivity model including VPC and VPN provisioning and troubleshooting + Become familiar with MuleSoft core products and business training 12 months: + Expand your Anypoint platform and products knowledge and become certified while addressing customer inquiries and triaging issues + Capable in handling platform inquiries and issues, delivering outstanding service for MuleSoft customers on network and security architecture What you'll need to be successful: + 5+ years demonstrated expertise implementing and supporting Enterprise-grade technical systems and networking solutions meeting complex business requirements + Extensive experience with Internet technologies and protocols like TCP/IP, VPN/IPSec, SSL/TLS and HTTP + Deep knowledge of Linux fundamentals + Strong written and verbal communication skills and strong cognitive ability, especially with respect to understanding, documenting, and describing complex technical subjects + Hands-on experience with public and private cloud services, such as AWS, Openstack, VMWare, Pivotal Cloud Foundry as well as proxies, load balancers, and networking devices, is a plus **Accommodations** **-** If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at **Posting Statement** At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com at and Salesforce.org at are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at and Salesforce.org at do not accept unsolicited headhunter and agency resumes. Salesforce.com at and Salesforce.org at will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at or Salesforce.org. Salesforce welcomes all. Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.