Salesforce Program Architect, Customer Success Group

Salesforce.com, Inc ,
London, Greater London
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_When applying internally, please keep your search tailored and consider applying for a maximum of 3 roles at any given time to ensure you are not duplicating efforts._ **Job Category** Customer Success Group **Job Details** Salesforce CSG (Customer Success Group) are a team of trusted advisers, partners, and experts crucial to the success of our customers. We help customers unleash the full power of Salesforce, find and implement technical solutions, and provide guidance on how to build new products for our clients' needs. Our EMEA team is growing and we are looking for architects to join us across multiple countries. We hire into two distinct roles, each working with and adding value to customers in different ways. **Salesforce Program Architect, part of our EMEA Advisory Business** Program Architects play a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. They will typically work with one customer at a time, engaging at C-level and driving conversations with our customer's enterprise architects and business stakeholders armed with best practices for enterprise architecture functions such as security, performance, development process, and application governance. **Responsibilities** + Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources. Contribute to a program vision while advising and articulating program/project strategies on enabling technologies + Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education + Drive the creation of application and technical design documents which leverage best practices and effectively integrate Salesforce into the customer's infrastructure + Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level + Review and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward + Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution + Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners + Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement **Experience/Skills Required** + Extensive enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources + Experience as a Senior Architect and/or CTO in a mid to large sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization. + Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management + Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs. + Proven ability to analyze, design, and optimize business processes via technology and integration Also Please note our CSG business is a consulting organisation largely working onsite with our customers. Depending on your location, business needs and customer expectations, the need for travel can vary substantially We can in certain circumstances consider applicants without local language skills, but is our strong preference to hire employees speaking business level local language(s) and English **About Salesforce** Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals

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