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MITIE GROUP PLC
,
West Bromwich, West Midlands
Contract Manager
Overview
Job Description
Manage operations : * Maintain quality of services to customer and safe working environment. * Document and put into action rectification plan and monitor * Identify and agree "one-offs" and additional requirements with clients/ customer. Complete a once-off sales order as required. * Deal with customer complaints or concerns within agreed timescales * Ensure training and team briefings are provided to maintain excellent operating standards. * When trained, carry out risk assessments. * Ensure the service SLA & KPI is achieved on period basis and complete a full and detailed service report. * Ensure you are fully aware of your responsibility via QHSE Policy * Maintain a safe working environment under QHSE guidelines * Coordinate and monitor staffing levels in line with SLA requirements. * Maintain stock ensuring sufficient levels are maintained. * Record on the "Health & Safety Audit and equipment record. Manage finance: * Check and request materials budget through your line manager, to be reviewed and reported monthly. * Ensure that plant, equipment and PPE is checked and replaced or repaired as necessary. * Complete time sheets and calculate wages. Ensure wage budgets are not exceeded. * Continually look for opportunities to introduce add on services, e.g. consumables, window cleaning, etc. Manage People * Recruit, lead and develop the team. * Recruit staff using company procedures. Maintain staff numbers required to deliver the service. * Induct new and transferred staff. * Regularly review the training and development needs of individuals, carry out appraisals where appropriate. * Provide on-site training and support for staff. * Prepare and implement work schedules and periodic plans. * Ensure all operations comply all site rules and maintain highest standards of safety at all times. * Ensure smart appearance including the wearing of uniforms by all staff members. * Maintain good team spirit. * When necessary, discipline staff in accordance with the company's disciplinary procedure. Manage information: Maintain: * Contract files * Personnel files * Training records * Site communication book * Site packs * A/L records * Attend scheduled meetings to review the performance of contract * Carry out regular Team Briefings with own staff Manage Yourself: * Manage own time effectively, weekend working as required (7 days service) * Cooperate with requests from clients and managers and respond to requests promptly * Attend appropriate training session Qualifications: We are looking for a candidate who has: Driving licence essential (min 12 months) A proven commitment to delivering excellence in operation matters must go hand in hand with our programme of retaining customers. QHSE experience Good knowledge of Microsoft Office packages Must have 'CAN DO' attitude Demonstrable attributes: Excellent organisational, planning and time management skills Broad range of service skills,cleaning, property management/maintenance etc Strong customer/ client focused attitude Excellent interpersonal skills and the ability to build good working relationships Customer relationship and dispute management skills Good verbal and written communication skills Approachable for team members and clients, People Management, development and leadership skills. Ability to work individually and as part of a team.