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Turnitin
,
Newcastle upon Tyne, Tyne and Wear
Team Lead, Account Management
Overview
Job Description
Company Description Turnitin is a global SaaS company dedicated to ensuring the integrity of education and research and supporting the development of original thinking skills. As the academic and research landscape evolves, Turnitin stays ahead of trends through advancements in technology and deep partnerships with education leaders, institutions, and practitioners. Turnitin's content databases - built over 20 years - provide an unparalleled repository of 1+ billion student papers, best-in-class scholarly content from top publishers in every major discipline and in dozens of languages, and 70+ billion current and archived web pages. We promote honesty, consistency, and fairness across all assignment types and subject areas so that educators can help students do their best, original work. Job Description Turnitin is seeking to hire a Team Lead, Account Management to work with existing customers and manage a team of seven Senior and Inside Account Managers in the EMEA Region. This role is heavily focussed towards sales leadership and coaching, process management and enabling the team to grow and retain customers in the education space across Europe and UK&I. You will help grow the skills and abilities of your team through effective training, coaching and performance management. You will support the Account Managers in setting up and executing their account plans, ensuring they are continuously expanding their customer relationships, maximising their sphere of influence within each institution to ensure they are seen as trusted advisors. To be successful in this role you will deliver on the planned objectives for the EMEA region to grow the book of business, increase usage of our software solutions and increase customer retention. This will be achieved through effective management and delivery of the renewal process and activity plans to ensure proactive and timely renewal communication with customers; ensuring maximum renewal of customer contracts. We are searching for people who demonstrate a passion for education and technology, are collaborative and have a bias for action & ownership, have solid attention to detail, are customer success-oriented and someone who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work. Qualifications * 5 years of commercial experience in IT/SaaS and/or the education sector * Bachelor's degree from an accredited institution (or equivalent) * Proven track record as a thought leader with excellent people management skills * Experience of being a trusted advisor for complex customers * Strong sales and account management background * Extensive experience of using a CRM preferably Salesforce * Fluency in a second European language, other than English is preferred * Experience of leading a commercial Account Management team is preferred Additional Information What you'll get from us... * A smart, fun, and casual environment where you can learn from and teach others. * A great mission - you will be involved in building a distinct and recognisable global brand identity in the education market * Generous salary, bonus and holiday allowance, pension, life assurance, discount on gym memberships, tuition reimbursement and volunteering days, free breakfasts, fruits and snacks Please no agency submissions. Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran's status. Qualifications: 5 years of commercial experience in IT/SaaS and/or the education sector Bachelor's degree from an accredited institution (or equivalent) Proven track record as a thought leader with excellent people management skills Experience of being a trusted advisor for complex customers Strong sales and account management background Extensive experience of using a CRM preferably Salesforce Fluency in a second European language, other than English is preferred Experience of leading a commercial Account Management team is preferred Responsibilities: Turnitin is seeking to hire a Team Lead, Account Management to work with existing customers and manage a team of seven Senior and Inside Account Managers in the EMEA Region. This role is heavily focussed towards sales leadership and coaching, process management and enabling the team to grow and retain customers in the education space across Europe and UK&I. You will help grow the skills and abilities of your team through effective training, coaching and performance management. You will support the Account Managers in setting up and executing their account plans, ensuring they are continuously expanding their customer relationships, maximising their sphere of influence within each institution to ensure they are seen as trust