Product Features
Blog
Contact Us
Sign In
Ad Warrior Ltd
,
Castle Donington, Leicestershire
Incident Manager
Overview
Job Description
Position: Part Time Incident Manager (Home Working) Department: Home Emergency Call Centre Location: Permanent Home working (post lock down must be able to travel to H/O Castle Donington for any adhoc training required or team building events) The Role In these very unusual times our client is adapting, as everybody is. At CET they are excited to be recruiting (virtually) and expanding their great team. Unlike other call centres they are not a sales focused environment and are completely focussed on the customer journey. They deal with customers that are experiencing a home emergency on behalf of well-known insurers. It would be your role to ensure that this experience is a smooth and as efficient as possible and to help support them during a difficult time but offering exceptional customer service. Core Responsibilities * Receive Home Emergency Claims via telephone, email or specific client portals * Deploy a Supplier from our network to each claim within the required SLA * Follow through every claim so that the customer only has to make one phone call into the team * Handle and try to resolve any complaint at the first point of notification Essential Skills * Excellent customer service skills * Attention to detail * Resilient * Exceptional telephone manner * Ability to own and follow-up * Self-Motivated * Good problem solver * Comfortable working alone Working Hours: 16.5 hours (additional hours available in busy periods and encouraged) Holiday Entitlement: 28 days inc. Bank holidays plus 1 day for every 1-year service, up to 33 days max. (pro-rata to the hours you work) Salary: Starting £18,250 , £18,500 on successful completion of probation (6 months), £19,000 on completing 12 months' service (pro-rata to the hours you work) Working Patterns available (you must be available for 1 of the below) * Monday, Friday, Saturday 08:00-13:30 (3 x 5.5 hours) * Monday, Friday, Saturday 13:30-19:00 (3 x 5.5 hours) * Monday, Friday, Sunday 08:00-13:30 (3 x 5.5 hours) * Monday, Friday, Sunday 13:30-19:00 (3 x 5.5 hours) Company Benefits * EAP (Employee Assistance Programme) * Wellbeing initiatives and competitions * Perkbox * Workplace pension * Cycle 2 Work scheme If you feel you are a suitable candidate and would like to work for this reputable company, then please proceed through the following link to complete your application: