Product Designer

BT ,
London, Greater London
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Job Description

Product Designer Digital, Design- London Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this. Why this role matters In this job, you'll be accountable for creating digital product experiences that meet user needs but also business goals. This role will have a material impact on the success of the Consumer business. The exact digital products in the scope of any of our roles will evolve over time. We will assign you to an alliance based upon a combination of your background,your development needs and interest and the business need. Example alliances we operate today are; BT Sales,EE Sales, Global Features,My Account, Help & Community. What you'll be doing You will be responsible for being the confident, objective voice of our users. Relentlessly chasing needs based innovation and producing world class quality experiences. Product Design - You will be responsible for ensuring the user is able to achieve their goal easily,in a simplified user journey,with low friction interactions in away that has a commercial benefit. Experience definition and direction - You will be accountable for collaboratively defining the digital experience on major products within the focus area of your squad and considering the impact on all initiatives across the digital channels. Design execution & delivery - You will be accountable for translating user needs and business goals into compelling interactive customer journeys. Continuous improvement- You will engage with Content Designers,user research & data analysis to ensure our content is evidence based, user centred and continually optimised. Commercial approach- You will ensure Copy and Content supports and aligns with the Digital and Consumer strategy and objectives Responsible for the application of the BT/EE Design System in your experience designs. Design Team - You will be a Design team representative and a main point of contact for product owners and product team members on developing a user centred approach to all activities We'll also need to see these on your CV A spectrum of technical expertise across the following skills (with a specialism in some areas): Interaction Design & Prototyping - defining the order and experience of the users activities within the digital touch-points Visual Design & Finesse - creating interactions into a simple and delightful user interface Information Architecture - ensuring content is find able and usable User Journey Mapping - designing end to end journeys with needs and data at their heart User Research & Testing- discovering issues and needs regular qualitative learning Data Analysis, MVT & A/B Testing- analysing behaviours and appetites using regular quantitative learning Micro Copy & Micro Interaction Design - ensuring each moment is intentionally created Why choose us? Unprecedented scale and opportunity Consumer is the largest telco in the industry. With over 20k employees and 34 million customers, we generate over 10bn in revenue. This offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists as three house hold brands- BT, EE & Plusnet from which collectively we generate more revenue than any other part of BT. Our brilliant brands are all beautiful individually. Each has unique attributes that cater to very different segments of the market. This makes our goal to create a connection in every home in the UK by 2025 possible. There's never been a more exciting time to join the Consumer Digital Team. We're investing hundreds of millions of pounds into digital and transforming the way we work to create,not just the best digital experience in the telco market, but something that customers talk about as the best in the UK. We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We're founded on the core idea that we continuously 'build,measure, and learn'which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers' lives. We value different perspectives, skills and experiences. We're creating an inclusive working culture where people from all backgrounds can succeed. That's why we welcome applications from all parts of the community. \#DigiCon Job: Marketing and digital Title: Product Designer Location: GBR & Ireland-GBR-London-London Requisition ID: 136059

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