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MITIE GROUP PLC
,
Southall, Greater London
Contract Manager
Overview
Job Description
Company Description Delivering the exceptional, every day * Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. * Our promise to our people: a place to work where you can thrive and be your best every day. * Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. * Our culture - our core values and how we behave: * We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. * We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. * We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. * Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. * Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Main Duties * Service delivery: To manage the delivery of the current services in the Region following the appropriate Codes of Practice, relevant legislation and the locally agreed protocols * Leadership: Working closely with the clinical service delivery teams to provide operational leadership for the service and lead the customer relationships * Staff: Manage resource levels to ensure sufficient staff to meet operational requirements at all times. Ensure Company policies and procedures are applied throughout the contract area. Liaise with the HR Department on any issues relating to staff employment, retention and discipline * Manage the requirement of the Working Time Directive regulations * Clinical Governance: Working closely with the Clinical Lead and Senior HCPs to ensure that processes comply with national clinical governance standards and expectations * Liaison: Develop positive working relationships with the Customers and other organisations which can contribute to the excellence of the service * Information: Manage the recording of Data and monitor the quality of service delivery, maintaining appropriate confidentiality, and that all team members adhere to high standards of accurate and timely recording of activity. * Produce timely Management Information report for both Internal and Customer requirements. Ensure reports are submitted using existing Miite forms and, where these are not available, develop standard forms in consultation with all relevant agents and other Mitie areas * Performance Monitoring: Ensure the prompt and thorough investigation of reported Service Delivery Failures, complaints or allegations of poor service and compilation and submission of reports to the Managing Director * Evaluation: Initiate the collection of data for service audits and propose other mechanisms for achieving continuous service improvement * Finance: Monitor and manage all areas of budgeted expenditure and revenue to ensure the services are delivered in the most cost-effective way possible and are within budget limits agreed at the beginning of each financial year. Evaluate your budget performance on a monthly basis and deliver corrective actions to ensure agreed profit plans are met. Monitor closely performance against agreed KPI's and report thereon * Data: Carry out analysis of the invoicing data and affect changes as necessary to ensure the invoice presented to the customer accurately reflects the service provided * Development: Seek out opportunities for enhancing and extending the role of Mitie in the provision of medical services * Health and Safety: Promote the health and safety of staff in accordance with the H&S policy; manage the Tascor risk assessment and reporting process and taking action to remedy any observed problems and working practice in a way which minimises risk. Ensure accidents are reported promptly and investigated in accordance with company procedures * Investigations: Carry out investigations of incidents within the contract and work with the clinical team to resolve and ensure issues are raised in accordance with TMS Policies * Rota: Ensure the contract is fully staffed to ensure contractual compliance, and planned ahead to cover all holiday and training * Recruitment: Ensure staffing levels are maintained in a cost effective manner using both local knowledge, Capita Internal Resourcing and Recruitment Agencies if appropriate Qualifications * Previous management level experience * Evidence of financial and numerical competen