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Barclays
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London, Greater London
Product Optimisation Manager
Overview
Job Description
Product Optimisation Manager London / Coventry / Manchester As a Barclays Product Optimisation Manager, you'll work with senior stakeholders across our key channels to protect our customers. You'll be responsible for training our leadership team and delivering Life and Travel Insurance product and proposition enhancements. You'll have accountability for the trading performance of Life and Travel across our distribution channels and will lead the colleague journeys, product design and launch for key strategic initiatives. What will you be doing? Leading and performance managing the trading performance of Life and Travel Insurance, analysing performance data and regional customer trends Supporting and managing distribution trading forums with senior stakeholders (across Branch Based Banking, Home Solutions, Premier, Marketing and Digital channels) You will support the design and launch of key strategic initiatives (new Home journey and product launch) and designing the optimum customer journey Ensuring all regulatory impact on colleagues, customers and distribution channels are embedded Coaching and developing the product knowledge within the distribution performance framework using data performance trends Optimising Life and Travel Insurance 'Instant Price' adoption across physical channels by improving colleague knowledge and understanding Closely working with other product optimisation managers to shape and build a clear business plan linked into pan protection trading initiatives Driving business area growth through performance insights to identify trends and opportunities that lead to improved customer outcomes What we're looking for: A proven track record of improving business performance The ability to influence key stakeholders to understand protection and continue to drive the key messages on our behalf You'll be expected to coach and channel leadership around protection and how they can create empowered colleagues that protect our customers A good understanding of Digital awareness and what the growth of our digital offering for Life and Travel insurance means and how it fits in with our face to face strategy Skills that will help you in the role: A solid background of providing Insurance solutions with a knowledge of the end to end process and the challenges our colleagues and business face The ability to own a project from inception through to delivery including control function interactions and colleague training A working understanding of one or more of our channels (namely Branch Based Banking, Mortgages or Premier Banking) The ability to create structured support plans for frontline leadership to deliver targeted improvement of colleagues Where will you be working? Due to the business demand and commitment of Barclays on flexibility this role can be based in different locations such as in London, Coventry or Manchester Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager. About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays' key UK location from that advertised. We will consider applications from job share applicants #LI-KK2 Employment Type: Permanent