Technical Writer - Lead

Gentrack ,
London, Greater London
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Job Description

Gentrack is on a mission to enable theenergy and waterrevolution through smarter billing management and next generation energy products.The products you'll help to build and shape touchmillions of your fellow citizens every single day in helping them use energy wiselyand find the right offering for their needs.We're looking for a Lead Technical Writer to join our Product team in London to build market leading SaaS solutions that will expose you todifferent utility markets and customers across the globe. The Role This is a role for an experienced Technical Writer with strong communication and organisational skills to determine and lead our documentation strategy. Your aim will be to elevate our content, its organisation and the processes to a world-class standard, collaborating closely across Product, Engineering, and Customer Success teams as we go to market with new features and capabilities. This role involves hands on writing activities, guiding others in the Technical Writers Guild and collaborating across the business to establish clear and efficient Product communications. In this Role you can expect to: * Own the full process of planning, writing, publishing clearly written, customer communications with quality visual images * Maintain a consistency of structure and style across our Product communications * Lead a gap analysis of our existing documentation set and work with stakeholders to prioritise improvements. Establish a method for ongoing prioritisation and periodic review. * Maintain our style guide, ensuring our language, terminology and tone of voice is consistent throughout our product * Further shape and drive our Product documentation strategy * Mentor others in our Technical Writers Guild (a team of 4) and beyond, for example, provide coaching in single source authoring concepts. * Understand our customer needs; evaluate different techniques to ensure our user experience is intuitive and documentation is kept simple. * Build up a high level of product material knowledge, to share with your team and teams across Gentrack * Work on initiatives and process improvements to support the wider Product Development group * Liaise with wider business stakeholders to align Product Development efforts and progress our company goals and objectives. What we're looking for: * Experience of managing a large documentation site, with the ability to show the role you played in making it great * Confidence in personal communications; you will be liaising with wider teams and business stakeholders to align Product Development efforts and progress company goals and objectives * A desire for continuous improvement in all respects including personal development and department methodology. * Excellent written and verbal communication skills in English What we can Offer: This is your opportunity to join an organisation that has a great positive culture, and the determination to transform and constantly improve. Gentrack is enjoying strong international growth and has a bright future delivering challenging software projects to some of the most innovative utilities and airports around the globe. We also offer: * 24 days Annual Leave + Bank Holidays * Private Medical Insurance and a Health Cash Plan * Life AssuranceCover * Private Health Insurance * Pension contribution * Season Ticket Loan Scheme * Gym Allowance * Cycle 2 Work Scheme * Eye care/Flu vaccinations * Free Yoga Monthly * Subsidized onsite massage * Social committee activitiessuch as bowling, mini golf etc * Referral Bonus Scheme * Annual People Awards Ceremony * Fresh fruit daily * Amazing Coffee * End of month free networking drinks and pizza * Reward Platform with numerous retail savings and offers. We are unable to provide visa sponsorship at this time. Please only apply if you have the right to work in the UK. Interested? Click the 'Apply' button now! Want to know more about your next employer? - visit www.gentrack.com No Agencies. Thank you Apply for this Job

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