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London, Greater London
Customer Service Assistant Level 2/3 Apprenticeship
Overview
Job Description
Apprenticeship Placement Qualification : Customer Service Assistant Level 2 or 3 Location : Client placement Salary : c.140 p/w Hours : 35 hours p/w About LMP Group LMP Group focuses on education, training and social impact; working together to bring about positive, sustainable change. The various divisions of LMP service; schools, businesses and individuals across the UK through Wraparound Care, Alternative Education, Residential Camps and Apprenticeships. LMP Education, is a division of LMP Group and provides apprenticeship training . Job Purpose A Customer Service Apprenticeship will involve working as a customer or sales assistant as a full-time team member, helping with every aspect of creating a great customer experience and learning about how colleagues operate their business. Your training will take place in store/office over the first 12 months so, no college days! At the end of your training period you will complete a discussion around your experiences, a multiple -choice test and an observation within your role. You will be supported throughout by your team and your assessor to achieve your Level 2 or 3 qualification. Responsibilities: It is not exhaustive, and it is not intended that every Apprentice will undertake the full range of tasks: * The main duties and responsibilities will include: * Demonstrating exceptional customer service * Understanding the business and maintaining the brand reputation * Resolving customer queries * Using knowledge to promote products to customers * Highlighting promotional offers to work towards achieving sales targets * Supporting promotion changes and stock rotation * During your Apprenticeship you will also receive a staff All Apprentices are required to attend learning sessions by LMP Education; this is essential in order to work towards the end qualification. Failure to adhere to this may result in a loss of placement or removal from our recruiting database Desired Skills * Essential : Grade A*-C (or new equivalent) in English and Maths * Are aged over 18 (Legal requirement as you may be working with nicotine/alcohol) * Are confident working with people * Are hardworking and looking for variety and a fast-paced working environment * Can think on your feet * Want to develop new skills * Are a real team player * Have a strong work ethic and flexible approach * Have an interest in retail business * Want to make a difference to our customers' experience * Are ambitious and keen to progress * Are committed to achieving your qualification * You are eligible to work in the UK Work Environment Your work environment for the nature of this role will be based on site at a client office location, this can vary depending upon our client's needs and geographical location.Your role will usually be based at a head office or regional site with certain assessment days and training periods being held off site.Our clients are professional, ambitious and focus on employee growth & development. Safeguarding, Prevent & Equal Opportunities The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people, and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff, apprentices, and volunteers.