Customer Service Representative

Interactive Brokers Group ,
London, Greater London
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Job Description

Are you interested in this challenging position within a financially successful and technologically advanced organization? Then we are looking forward to receiving your online application via our career website. If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. The successful candidate for the Customer Service Representative position will be responsible for but not limited to: * Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: * Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions. * Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions. * Margin calculations; Commission structure, interest and fee. * Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures. Qualifications * University degree in finance, economics or related field. * Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearinghouse) preferred but not required. * Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email or online chat. * General understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income. * Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies. * Fluent in English; any additional EU language is a plus Company Overview Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field. IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world. Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools. Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Canada, the United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, China, Japan, Luxembourg and Australia. Interactive Brokers (U.K.) Ltd., ("IBUK") in London is regulated by the Financial Conduct Authority (FSA). Click HERE to view a short video with a few words from current Interactive Brokers employees. For more information, please visitwww.ibkr.com/info

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