Technical Support Associate (2090-UK)

Interactive Brokers Group ,
London, Greater London
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Job Description

INTERACTIVE BROKERS (U.K.) LIMITED, seeks individuals for our technical assistance center ("TAC") at our London, England, U.K. location. TAC representatives focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidatewill possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs.We need a TAC representative that will be probing and analytical, with the ability'sto recognize, test, and escalate new bugs within our software to assist client with: * Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and e-mail. * Problem management with focus on wide scale technical issues Qualifications * 2 year experience in Windows/Mac software and hardware support, connectivity support, Java familiarity * Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment * Languages: fluency in English and Spanish is a must. Additional languages Hebrew and/or Arabic are a major plus. If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.Are you interested in this challenging position within a financially successful and technologically advanced organization? Company Overview Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field. IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world. Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools. Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Canada, the United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, China, Japan, Luxembourg and Australia. Interactive Brokers (U.K.) Ltd., ("IBUK") in London is regulated by the Financial Conduct Authority (FSA). Click HERE to view a short video with a few words from current Interactive Brokers employees. For more information, please visitwww.ibkr.com/info

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