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British Telecom
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London, Greater London
Product Designer
Overview
Job Description
Product Designer Digital, Design- London Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this. Why this role matters In this job, you'll be accountable for creating digital product experiences that meet user needs but also business goals. This role will have a material impact on the success of the Consumer business. The exact digital products in the scope of any of our roles will evolve over time. We will assign you to an alliance based upon a combination of your background,your development needs and interest and the business need. Example alliances we operate today are; BT Sales,EE Sales, Global Features,My Account, Help & Community. What you'll be doing You will be responsible for being the confident, objective voice of our users. Relentlessly chasing needs based innovation and producing world class quality experiences. Product Design - You will be responsible for ensuring the user is able to achieve their goal easily,in a simplified user journey,with low friction interactions in away that has a commercial benefit. Experience definition and direction - You will be accountable for collaboratively defining the digital experience on major products within the focus area of your squad and considering the impact on all initiatives across the digital channels. Design execution & delivery - You will be accountable for translating user needs and business goals into compelling interactive customer journeys. Continuous improvement- You will engage with Content Designers,user research & data analysis to ensure our content is evidence based, user centred and continually optimised. Commercial approach- You will ensure Copy and Content supports and aligns with the Digital and Consumer strategy and objectives Responsible for the application of the BT/EE Design System in your experience designs. Design Team - You will be a Design team representative and a main point of contact for product owners and product team members on developing a user centred approach to all activities We'll also need to see these on your CV A spectrum of technical expertise across the following skills (with a specialism in some areas): Interaction Design & Prototyping - defining the order and experience of the users activities within the digital touch-points ...