Receptionist/Customer Service Adviser Gretna Gateway Outlet village

MITIE GROUP PLC ,
Gretna, Dumfries
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Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Pay Rate 9.00 Hours Sunday 10:00 - 18:00 Monday 08:00 - 17:00 Tuesday 08:00 - 17:00 Total of 26 hours over 3 days / Extra shifts available Job Description If you are a talented and ambitious Customer Service Advisor then we would love to hear from you. We currently have a fantastic opportunity to join our Information Desk as a Customer Service Advisor. As a Customer Service Advisor you will be based at the Gretna Gateway Outlet Village and will be responsible for greeting clients, members of the public and vendors', handling incoming calls, dealing with customer inquiries face to face, on the telephone and via email, providing administrative support and data entry also on-site surveys with customers. Main Duties * To work as part of a team to deliver a first-class service within the facility. * To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively. * To ensure all customer requests are dealt with efficiently and effectively.. * Internal/external post and courier deliveries/collections. * Support Emergency Evacuation procedures. * To support the review of procedures and processes. * Support with personal emergency evacuation plans (PEEPS) for less abled guests Qualifications Person Specification * An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers. * Computer literate (Word, Excel, Outlook E-mail) * A clear understanding of Health & Safety practices. * Customer focused with the ability to build positive relationships. * Enthusiastic and conscientious approach to all Site Support related tasks. * Clear, strong and confident communication skills. Additional Information Additional Information It's the little things that count - On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. Qualifications: Person Specification An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers. Computer literate (Word, Excel, Outlook E-mail) A clear understanding of Health & Safety practices. Customer focused with the ability to build positive relationships. Enthusiastic and conscientious approach to all Site Support related tasks. Clear, strong and confident communication skills. Responsibilities: Pay Rate 9.00 Hours Sunday 10:00 - 18:00 Monday 08:00 - 17:00 Tuesday 08:00 - 17:00 Total of 26 hours over 3 days / E

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