Product Operations Technician

Flexion Mobile ,
London, Greater London
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Description About Flexion Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment - mobile games! We are a dynamic and experienced team in London who have set ourselves the goal to improve and change the mobile games industry forever. We help game developers and distribution channels generate more revenue from games by expanding reach and distribution. We went public on Nasdaq in Stockholm last year and since then we have been picked by Prolific London to be one of the Top 5 most valuable London based gaming start-ups. At the core of our business is our patented technology that makes it possible to add, modify or remove features in compiled games to make them compatible with the requirements of any store without source code change. The technology does not require game developers to do any redevelopment work and does not require access to the game's source code. It can enhance existing applications by adding features and functionality, such as gifting, in-app billing and several other solutions, primarily to drive revenue and user engagement. If you are looking for an exciting challenge in a fast growing but still small and agile company - Flexion Mobile is the company for you. We are now looking for an enthusiastic individual with a passion for all things mobile to join our team in Chelsea Harbour, London. About the Role Fleixon's product operations team is the operational backbone of the company - managing operational relationships with developer partners, stores and end-users. The successful candidate will play a key role in a young, dynamic and rapidly evolving team. Your day to day activities will cover a wide spectrum of activities, ranging from owning conventional delivery tasks through to supporting internal or external customers with support items with varying degrees of complexity. You'll also be actively involved in onboarding new games and in helping our CRO team secure and drive performance of our distributed catalogue of games. Regardless of task - you'll be working towards a singular goal; delivering a quality service to Flexion's leading game and distribution channel customers. As a business we're in a continual state of forward momentum, with internal structures evolving over time. You'll be expected to contribute to this growth. You'll be provided with ongoing opportunities to evolve your role, areas of responsibility and your personal skillset over time. Our expectation is that you as a person contribute to this evolution and proactively seek out avenues for professional and personal growth. Flexion's products are used by our customers on a 24/7 basis by global end-user. To this end, we employ a dual shift approach, running a morning shift and an afternoon/evening shift. You would be expected to be prepared to work in either of these two shifts, alternating between the two as outlined by business needs and rotas. Key Activities and responsibilities * Game delivery and promotion * End-to-end management of game deliveries of existing games to Flexion's distribution partners, including game enabling, system configuration and pre-delivery game testing * Ensuring Flexion games are configured to Partner/Store requirements and actively supported post launch * Act as the Flexion representative between the customer and Flexion during delivery * Work with the Developer Relations team to prepare and modify marketing as required for promotion campaigns * Supporting or driving new game onboarding * Internal and external customer support request - management and resolution * Receive, process and prioritise support requests from internal teams and external customers * Resolving support requests - identifying appropriate courses of action for specific requests and engaging other internal or external teams and parties as needed. * Ensuring relevant stakeholders are kept abreast of developments in relation to open tickets and resolved issues. * End-user customer care and partner support * Interface directly with developer and distribution channel customer's customer care teams - queries ensuring that any concerns are addressed from our live titles and operations * Interface directly with end-users - resolving, escalating or forwarding queries as needed * Service performance monitoring * Analyse our Key Affiliates using internal tools, reporting back to the internal Account Managers about any irregularities in game performance * Perform live game spot tests and checks as needed * Industry awareness * Keep up to date with the latest advances in the Mobile Gaming Industry to maintain best practises in day to day operations. * Immerse yourself in the latest and up-and-coming mobile games * Internal and external customer stakeholder management * Be the voice of the Department when called upon, to speak with key stakeholders in both Internal discussions and with external partners. Requirements Essential Skills and Requirements: * Experience with Microsoft Office Package * Experience

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