Senior Workplace Coordinator

MITIE GROUP PLC ,
Doncaster, South Yorkshire
More Details

Overview

Job Description

Company Description Delivering the exceptional, every day * Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. * Our promise to our people: a place to work where you can thrive and be your best every day. * Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. * Our culture - our core values and how we behave: * We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. * We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. * We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. * Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. * Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Facilitate the delivery of all FM related services within your area whilst ensuring customer requirements are met and their needs are anticipated at all times, to be proactive in delivery Engage with all MITIE partners so as to ensure a collaborative and efficient approach and a swift response to all service requests. This will require continual communication with the FM Helpdesk and service managers/supervisors in addition to keeping the customer up to date at all times Full responsibility for regularly updating Network Rail colleagues, face to face, on progress of tasks being carried out which have been reported by them and seeking their comments and feedback as and when appropriate Proactive 'visual maintenance' of communal floor areas, including hubs, staircases, coffee points and copy areas, engaging with the relevant FM teams as appropriate Take full ownership of all aspects of meeting rooms including housekeeping, AV equipment and fabric and environment Responsible for assisting with the updating of CAFM on the progress of logged jobs Report issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA's Hold monthly meetings with occupants, and stakeholders, building sustainable and harmonious relationships between building occupants, and the WPM teams Provide monthly updates of staff moves within your area To work alongside the Customer in a consultative manner offering support and guidance on areas of practical Quality, Health,Safety and Environmental. To administer and control purchase orders on instruction from Customer in line with company procedures To lead Daily Start up Meetings (DSUM's) and Weekly Wash up meetings with their team and relevant service partners To take a hands on approach with the mailroom activity ensuring all processes and procedures are followed correctly To be responsible for all compliance documentation ensuring all documentation is regularly updated and maintained To deputise for the Workplace Manager as and when required Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures. Line management of the Mailroom and Delivery team including authorising overtime and holiday request forms where required To be flexible in approach to work patterns and systems to maintain the standards required Adhere to any reasonable management requests from line managers or client contact Act as a first point of contact and advise end users on all aspects of mail and distribution services Per Must have previous experience in multi occupancy and large scale account. customer service and IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal. Team player with an enthusiastic attitude Pro-active approach Self-motivated and creative Analytical thinker with demonstrable problem solving skills. Good relationship and stakeholder management Ability to manage and prioritise workload effectively Clear, confident communication skills Customer Service orientated Team player with an enthusiastic attitude Good time keeping Strong leadership skills Observe the dress code at all times - full uniform, clean and tidy hair, nails with conservative make-up and jewellery where appropriate. D

People also viewed