Carrier Engagement Manager

Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon is currently looking for a highly motivated, forward-thinking Carrier Engagement Manager to join the rapidly growing Amazon Transportation team. The role represents a critical function with Amazon EU Operations to continuously improve the customer service levels, capacities, and costs of EU Transportation Line Haul to ensure promises to the customers are being maintained. Your team's responsibilities: - Line haul carrier performance management - Manage and improve the utilisation of the carrier base - Track existing metrics to detect & remove defects - Carrier competency and capability development with focus on continued learning and development - Coordinate with other Amazon regions and businesses to execute carrier engagement events - Support market research, Request for Information, Request for Quotation process to source new carriers where the existing carrier pool is insufficient/poor performing - Project support ensuring Amazon requirements are communicated & executed by Line Haul carriers - Support Contract management and contract compliance for existing and new routes/carrier - Support truck forecast improvement initiatives and ensure it is shared with carriers and Fulfillment Centers on a regular basis - Recommend Line Haul carrier allocation to routes/replacements (based on optimum of cost and performance) - Q4 planning and execution - secure sufficient Q4 Line Haul - Support the Operations Planning (OP) Process: goal settings - Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans) - Maintain and improve communication, process and Fulfillment Center/carrier interface - Develop relationships with Line Haul providers that facilitate communication and visibility across Amazon's line haul network To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools and systems is instrumental in your role on the team. Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams (business and technical). The position is based in the town of Coalville, UK which is very close to a number of vibrant cities such as Nottingham, Birmingham and Leicester.