Product Support analyst | Fixed Income

Liquidnet ,
London, Greater London
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Overview

Job Description

Liquidnet Europe Limited is looking for a Fixed Income Support Analyst to work within their EMEA Product Support Team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members in London and across Europe utilising their FIX, Linux, Windows Server, database and networking skills. This role will be predominantly based on the Fixed Income desk working directly with salespeople and interacting with users and technical teams across the Liquidnet membership. This is an exciting opportunity to join a strategically important Fixed Income business within Liquidnet which is moving into new areas of the asset class. This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for front-to-back support duties on the Fixed Income platform which will include the daily support of the platform, configuring new members, managing front-end upgrade rollouts and testing of new functionality prior to release to members. The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, Windows and Networking troubleshooting skills. Responsibilities * Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately * Member configuration and administration of MTF functionality * Troubleshooting and analysis of order routing and trade flow and post-trade issues * Perform regional start of day health checks to ensure all processes are up and members are connected to the platform * Working within a shift rota to provide London support coverage from 7am - 6pm * Contribute towards 'follow the sun' support model, working closely with global teams to ensure pre-market health checks are performed for each region * Daily interaction with Sales and Trading with regards to support issues * Create and track issues within an incident-tracking system to help identify trends and patterns * Create and monitor internal reports and usage queries * Assist with product testing and project work * Occasional weekend work will be required during major upgrades and out of hours testing Qualifications / Skills Essential: * 3 years hands-on support experience within a financial institution (venue/platform provider, buy-side, sell-side) * Hands-on working knowledge of at least one industry-recognised Order Management System * Solid application support experience within a Unix / Linux environment * Knowledge of the FIX protocol and experience supporting FIX flows * Hands-on experience of MSSQL, Oracle and Sybase database environments, including query-writing * Demonstrable working knowledge of Fixed Income products and flows * Proven experience of supporting Windows Server environments * Experience in troubleshooting network problems: i.e. firewall and routing problems Desirable: * Exposure to Liquidnet workflows from an E/OMS perspective * Exposure to supporting message-based architecture (Solace, TIBCO etc) * ITIL Foundation qualification and experience working within an ITIL framework * An understanding of Debt Capital Market structures and processes * Experience in programming or scripting languages Person Profile * Must have excellent customer focus skills * Ability to confidently communicate well at all stakeholder levels (technical contacts, members, traders, executive team etc.) * Excellent organisational skills * Responds positively to a high-pressured support environment * Willing to embrace core business values demonstrated in day-to-day work ethic * Analytical and disciplined approach to problem-solving * Must be a team player with ability and interest in participating in new projects and assisting other departments within the company * Motivated self-starter who takes ownership of their responsibilities, with the ability to work autonomously * Must be flexible in relation to working hours * Positive approach * Should be somebody who relishes the prospect of supporting an expanding business and contributes to the transformation of support functions

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