Environmental Services Officer

Riverside Group ,
Dartford, Kent
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Job Description

" Environmental Services Officer -Dartford/ Leicester This is a permanent post and the area coverage for this role is the South & Central. Your main base will be Dartford. Occasional travel to the Leceister base will also be required. Job Purpose This is a Lead role within a region for environmental services, including the provision of environmental services expertise for planning and decision making purposes, ensuring the effective maintenance and enhancement of green spaces and communal grounds in line with the Asset Services Strategy and effective management of grounds maintenance contracts delivered by third parties. Responsibilities: • Provide an effective Environmental Services offer for assigned regional neighbourhoods, including the provision of professional advice, expertise and technical support for the full range of environmental services. • Successfully manage the Group's green spaces, working closely with the regions Asset Services team to ensure consistency of service between internal and externally delivered grounds maintenance services. • Contribute to the development of regional plans and contribute towards the successful delivery of individual neighbourhood plans. • Assist in the development and delivery of regional 'Place Bids' offering technical support and advice during the application process. • Provide contract management support to the Group's external grounds maintenance providers, acting as the lead for monitoring service delivery, performance management and customer satisfaction. • Hold regular performance management meetings with external grounds maintenance providers, ensuring contractors are effectively fulfilling their contractual requirements, and challenging under performance as required. • Act as a point of contact for regional environmental services, working closely with Group stakeholders and other external organisations to ensure the effective management of green spaces in accordance with industry standards, identifying opportunities to improve biodiversity wherever possible. • Utilise project management methodologies to ensure regional priorities are effectively planned, costed and delivered in a timely manner and in line with wider Group priorities. • Prepare and monitor the annual budgets for income and expenditure, in line with Group financial protocols, determining service priorities and quality control for services received. • Collaborate with the National Environmental Services Manager to ensure a consistent approach is taken between the different environmental offers across the Group. • Apply "Our Riverside Way" within the environmental offer by delivering excellent levels of customer service at all times. • Collaborate with neighbourhood services teams to develop a robust tree inspection programme to manage risk within Group neighbourhoods, recording location, condition and suitability of trees. • Deliver a responsive environmental inspection service providing advice and horticultural guidance to the Group and its stakeholders. • Liaise with the wider Asset Services team to identify and address environmental impacts in relation to all future planned and cyclical maintenance programmes. • Work with grounds maintenance contractors to promote innovation, recycling, composting and waste reduction throughout the Group's environmental offer. • Take the lead role within the division on relevant aspects of Health and Safety in landscape services and deliver a safety culture that is embraced by grounds maintenance contractors. • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. • Contribute to the continuous improvement of processes and procedures. • Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. • Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures and statutory requirements. Experience: Essential • Demonstrable experience within the building / environmental industry. • Demonstrable experience of successfully providing an environmental services offer, ideally within the Housing Sector. • Proven track record of successful contract management including managing third party performance and dealing and challenging underperformance. • Understanding of project management methodologies. • Experience of managing budgets and working to strict financial protocols. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. • Effective stakeholder management, both internally and external to the organisation • Proficient in the use of Microsoft Office, including Excel. Desirable • Relevant building qualification e.g. Higher National Certificate in Building, or equivalent. • Health and safety qualification e.g. NEBOSH General, or equivalent. •

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