Technical Success Manager

Fivetran ,
London, Greater London
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Job Description

From our founding until now, our mission has remained the same: to remove the engineering burden from data teams by standardizing and fully automating data connectors. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we're proud not only of our growth but also of the fact that we've grown without compromising our core values. Integrity. We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles. Initiative. Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams. One team, one dream. We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress. If these values resonate with you, we'd love to hear from you. Technical Success sits at the intersection of technical expertise and business experience. Holistic consultative approaches drive customer value generation. Reporting to the EMEA Sr Director of Customer Success, this technical leader will be instrumental in ensuring customers continue to add value with their data and in turn grow usage within our existing customer base through opportunity discovery and execution of Fivetran's continuous adoption framework. Technical Success Managers will also work to improve customer experiences that start in the sales cycle and extend through all post-sales functions including Account Management and Support. This technical leader will ensure their and colleague teams have the capacity, capability, and motivation to deliver technical success across the full customer journey including establishing the technical win in coordination with sales engineering, building flawless customer onboarding experiences, customer care, ongoing engagement, consumption growth, and net revenue retention. This technical leader will act as an internal advocate for customers and bring the voice of the customer into the rest of the organization to share perspectives leading to an increase in meaningful outcomes and increasing business value to our customers. In addition to the requisite passion, skills, and experience, this technical leader will have a consistent track record in leveraging their expertise through others, enhancing the knowledge and skill level of colleagues and building and executing mid to long term data strategies within multiple customer environments. As a Technical Success Manager at Fivetran you will: * In conjunction with Customer Success team - monthly Net Revenue Retention targets * Leverage and codify their knowledge increasing knowledge of Customer Success team * Identify and convert opportunities for enhancement, usage growth and enablement for customers, partners and colleagues This leader must exhibit the ability following core competencies: * Leading Others : Cultivate Great Experiences: For customers, employees, and partners Establish Focus: on increasing value, removing obstacles and enhancing knowledge Master Motivator: Emphatically optimistic, leads by example, communicates with clarity and consistency, and continuously delivers opportunities for team members. Enable Others: Leverage knowledge and experience to raise others knowledge and ability to apply it to diverse situations and problems * Achieving Results: Initiative: Seeing a problem to be solved and solving it or raising issues with proposed plans, methods or solutions. Foster Innovation: with customers, partners and colleagues. Innovative approaches and ideas to meet goals and objectives Thoroughness: completeness of proposals, plans and communications Mindset: Must be confident, flexible and credible. * Communication: Persuade/Influence: Lead others to the right place, build credibility and use it to support and drive customers, partners and colleagues to the best outcomes Succinct: present material in the simplest form possible for quick understanding enabling fast decisions and analysis Targeted: explaining complex topics at the appropriate level of detail and vocabulary as necessary for the audience * Industry Expertise: Market: High or expert level knowledge of the modern data stack. You also hold unique perspectives on how to architect and utilize MDS to generate value with customers Domain: Consulting, demos, enablement, Customer Success, Support - a holistic view of taking a customer from day 0 throughout their customer lifecycle. Specific industry domain knowledge in marketing, sales, supply chain, usage analytics Technology: Must have experience with one or more within each of the following groups * Modern cloud platforms; AWS, Azure, Google Cloud Platform - certification preferred, architect level knowledge required * Working

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