Hosting Engineer - Server/Storage

SGK ,
Gateshead, Tyne and Wear
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Job Description

Business Title: Hosting Engineer - Server/Storage Auto req ID: 9646BR Country: United Kingdom Overall Job Summary: The Hosting Engineer - Server/Storage is a key contributor to the build and run operations of Hosting services for Matthews. This role will define and monitor server/storage policies, architecture and standards. This position is responsible for consulting, reviewing and approving server/storage solutions, as well as executing the implementation of projects, upgrades and continuous improvement for hosting services. The Hosting Engineer - server/storage will also drive the provision and maintenance of server/storage and drive analysis, and the resolution of major hosting hardware and software incidents/problems in a timely and accurate fashion. Job Responsibilities: * Define, document and maintain the server/storage architecture and standards. * Implement the future vision and strategy for servers/storage. * Assist with the development of a global hosting integration / separation strategy for acquisitions and divestments. * Provide server/storage architectural and design input into business cases during project planning and initiation. * Provide technical review and approval for every server/storage change proposed (internally and from third party vendors) in line with the relevant strategy. * Advise on the selection of major components of the server/storage environment. * Develop and manage the testing and implementation of the recovery plan for servers/storage, including initial emergency response and recovery procedures. * Manage and maintain server/storage infrastructure hardware and software. * Oversee installation, configuration, maintenance, and troubleshooting of servers/storage * Monitor and analyse server/storage performance and assure that agreed-upon service levels are met * Respond to communications issues with hosting providers. * Interact with vendors, outsourcers, and contractors to provision server/storage products and services. * Lead hosting troubleshooting efforts for major incident response to P1 and P2 incidents as needed * Ensure the quality of root cause analysis efforts for hosting related issues. * Assure IT asset, configuration and change management are practiced, including maintenance of component inventory and related documentation and technical specifications information. * Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency server/storage outages in accordance with business continuity and disaster recovery plans. * Aid in performing security audits, legal discoveries and investigations. * Participate in security solution development. * Develop reports, business correspondence and procedure manuals, and effectively present information and respond to questions from groups of managers, clients, customers and the general public. * Conduct in-depth research into emerging technologies and trends. * Plan, schedule and manage projects and resources of medium complexity and assignments up to six months of duration. * Manage conflict and handle disputes and disagreements positively and proactively. * Performs other duties as required or assigned. Qualifications / Requirements: * Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required. * Previous experience in Hosting environments performing administration, design, planning and implementation preferred. * Experience in emerging technologies such as Nasuni, Nutanix, is a significant plus * Industry Standard certifications. * Ability to travel as necessary. * High degree of proficiency MS Office Suite, Outlook & Internet applications. * Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills. * Strong verbal and written communication skills (including analysis, interpretation, & reasoning). * Solid understanding and application of mathematical concepts. * Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients. * Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. * Ability to work with and influence peers and senior management. * Self-motivated with critical attention to detail, deadlines and reporting. *

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