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Johnson Controls
,
Sunbury-on-Thames, Surrey
Global Strategic Account Manager
Overview
Job Description
What you will do A fantastic opportunity has become available to join Johnson Controls as Key Account Manager. Main duties will be to support Global and Strategic accounts through growing and protecting existing customer service revenue. You will be the point of contact for all concerns regarding their physical security requirements and responsible for maintaining sales revenue targets and profit margin objectives set by the company. You will deliver outstanding customer service to nominated accounts through structured account review processes. How you will do it As Key Account Manager you take responsibility for developing and sustaining the relationship of nominated global accounts throughout EMEA and strategic accounts on a national basis. You will be proactive in learning technology innovation that could enhance relationships and develop further revenue. You will maintain effective relationships with each company department to ensure the best level of communication, service and response for the customer at all times. You will take ownership of the customer and their issues. You will present JCI as a credible and professional supplier of fire and security products and maintain knowledge of products and services and industry developments. You will develop and maintain global and strategic account relationships and opportunity plans. What we look for As Key Account Manager you will hold technical knowledge of access control and CCTV systems coupled with experience creating and maintaining relationships with stakeholders and technical directors. You will be customer focused working to meet their needs, and align our services. You will be able to develop and expand relationships through an organisation. You will communicate positively, actively and consistently to internal/external colleagues and ensure the reputation of the business is reflected at all times. You will demonstrate IT literacy, including knowledge of Microsoft Office products and CRM software.