Customer Success Opportunities at Bazaarvoice - register your interest for future roles EMEA wide.

BazaarVoice ,
London, Greater London
More Details

Overview

Job Description

About Bazaarvoice Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice's solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance. If you do not see a job in Customer Success that fits you can still upload your details here through this posting. Our Customer Success Team own the long-term relationship with our clients, and are motivated by client retention, providing business solutions and identifying opportunities to extend products and services into the client account. As our superstar Customer Success Manager you will act as an online strategist where you'll consult our clients to develop measurable joint marketing programmes that meet their business objectives. It is a pro-active and demanding role, requiring strategic planning skills and the ability to deliver value-based messaging to motivate client action. Would this be a good fit for you? Bazaarvoice are client obsessed and as the job title suggests, this is a heavily client orientated role so we're expecting you to possess the same passion and drive too! You'll be responsible for owning a portfolio of client accounts, so you must have a highly disciplined and organised approach to servicing clients simultaneously. You'll be someone who can comfortably prioritise your workload and easily build trust and rapport with clients. You'll love discovering the clients' internal business success metrics and be able to advise, influence, and define key ROI measurements. This will include recommending strategies and tactics to achieve the desired results. You will ensure that key clients stay on track in their execution of their success plans, so educating and helping them understand the value they are receiving from Bazaarvoice's solutions is essential. This also includes consulting clients to promote and leverage customer-generation content for their websites and other channels (online and offline). Moreover, you'll also be a very strong planner and be able to look 6 months ahead of each client's contract renewal and facilitate that process. You'll be proactive in identifying and advocating opportunities to expand the scope of Bazaarvoice's footprint within the client's business. Finally, you'll also advocate internally for client needs within Bazaarvoice and ensure your individual customer achievements are recognised internally too. Why join Bazaarvoice? - We're committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world's leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel. - We're leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day. - Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty. - We're a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance. Our Employee Value Proposition; BV's Impact on the Market; We are shaping the way people shop, putting the shopper experience at the heart of everything we do. We partner with the worlds largest brands and our network's impact is comparable to Facebook, LinkedIn and Google. If you shop or research online, it's very likely that you've already interacted with Bazaarvoice. With market leading technology, shopper data that spans over a million shoppers and a billion shopper interactions a month, our future is limitless. What this means in Client Success; Very simply Bazaarvoice work with some of the biggest brands and retailers in the market. We have such a huge impact in our client's businesses no matter how big or small, a way to talk about impacting millions of dollars in sales, and you don't get that everywhere. It's so compelling to realize that we work in an environment where our recommendations can shape a consumers shopping journey/experience or help make a product launch successful on a daily basis. These core elements are at the centre of everything we do. Professional Learning, Growth and Impact; You can grow your career, your skills and

People also viewed