Credit Controller

Job Title: Credit Controller Department: Finance Reports to: Finance Operations Manager Hours of Work: Part-time/Full-time/Flexible Contract Type: Part-time/Full-time/Flexible Location: Brighton Salary Range: DOE PURPOSE OF ROLE: The Credit Controller will work part of a wider Finance Operations team to provide an accurate and efficient accounts receivable function for the BSC Group. DUTIES & RESPONSIBILITIES: * Responsible for ensuring the accounts receivable ledger is always accurate and up to date * Maintain good working relationships with students and agents and with the sales and admissions departments, projecting a professional image of the group at all times * Management of the accounts receivable mailbox * Collection of debt by means of telephone, e-mail and in writing. Resolving queries and working with those staff responsible for allocating cash and reporting results. * Responsible for obtaining authorisation for write-offs and adjustments in line with the published delegation of authority * Customer statement reconciliations and circulation * Provision of reporting as required * Preparation of bad debt schedules and proposals * Production of aged debtor analysis and commentary * Close of accounts receivable ledger and perform sub-ledger to general ledger reconciliation * Support audit process and annual accounts production as necessary * Ensuring all processes and controls are documented and that sufficient controls are operated to ensure integrity of data and safeguarding of company assets EXPERIENCE & QUALIFICATIONS REQUIRED: * Intermediate Excel skills are required * Minimum of 2 years prior experience within accounts receivable ledger essential * Institute of Credit Management qualification preferred * Process improvement experience a distinct advantage * SAP knowledge desirable but not essential KEY SKILLS & COMPETENCIES: Flexibility: * Ability to respond to last minute changes * Willingness to take on new challenges, possibly outside own 'comfort zone' * Able to 'think on own feet' and manage the unexpected * Understands that the needs of the school may require flexible, mutually understood approaches to work Customer Focussed: * Responds to customer requests promptly * Treats all customers with respect * Does not assume the needs of customers * Is able to see things from customers' points of view * Check with customers to ensure satisfaction * Knows how to manage customer expectations and inform customer clearly on this Self-Awareness: * Understands own strengths and weaknesses * Is able to recognise how own feelings and emotions may impact on others * Accepts feedback as constructive and is not defensive * Understands expectations of others Analytical & Problem Solving * Is disciplined and organised * Able to deal with large amounts of data and make sense of it * Has a measured and organised approach to solving problems * Breaks down large amounts of work into smaller, manageable parts * Is quick and effective at processing information Cultural Understanding * Is open to new ideas and differences and shows willingness in understanding of own and other cultures * Recognises the need for flexibility and sensitivity in dealing with cross-cultural issues. * Adapts behaviour to context and culture of people communicating with * Uses experience to improve self-awareness and increase own cultural knowledge * Judges situation based on a good knowledge of a range of cultures Good Communication * Is friendly and optimistic with people s/he meets * Understands what needs communicating and how, when and to who * Knows how to communicate with confidence and appropriateness to a situation * Is open about discussing their own role and work * Understands the importance of everyday courtesy Working with Others * Understands and works on team success for the whole team * Understands own role and expectations of their role in their own team and the wider school team * Has a strong awareness of how team dynamics work * Treats the concerns of other departments as important * Co-operates to meet team goals even at expense of personal preferences British Study Centres is committed to providing a creative, rewarding and successful learning and working environment for our students and staff. We are an equal opportunities employer and welcome all interest in joining our team. Shortlisted applicants will be asked to provide referees prior to interview, and successful applicants will undergo our safeguarding checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including an Enhanced DBS Check or PVG, Barred List, Prohibition Lists check and overseas criminal records if applicable. VALUES Aim Higher: We proactively make suggestions and solutions for challenges and opportunities. Collaborate: We are team players -we treat everyone with respect and understand that we succeed collectively, not as individuals. Communicate: We communicate in a timely way with clarity, respect a