Client Success Executive - Digital Expert

About Aberdeen Aberdeen is the leader in bringing big data and content marketing services together for sales and marketing professionals. Our solutions provide proprietary intelligence on who their ideal target audiences are, what they are interested in now, how to connect with them and what content to share with them. The Aberdeen integrated marketing solution provides our customers with a unique ability to reach the best opportunities. Aberdeen Europe is headquartered in the UK with further offices in France and Spain. Our US offices are in Waltham, MA and Wilton, CT. Job Summary We are looking for a new team member to join our Client Success team in Europe; ensuring client retention and growth through the efficient set up and management of client programs. You will be the day to day contact post-sales, responsible for the successful implementation of programs, client care, and customer satisfaction as well as pre-sales support if required You will be responsible for your set of accounts and lead client engagement as well as the project management tasks across internal delivery teams. You will be highly accomplished in all aspects of digital marketing with a sound knowledge of data driven insight and demand generation in b2b marketing. As well as marketing knowledge the successful candidate will have strong verbal and written communication skills, experience of campaign management, and the ability to work with clients at all levels. Why this opportunity is exciting? The Aberdeen brand combines data, intent, content and contact centre solutions and works with the world's leading brands in technology across the globe. It is an exciting time of us as we are growing based on this success. Job Responsibilities * Account Management and Client Success * Defining and providing personally the right level of support to allocated large clients across Europe ensuring renewal of the agreements in line with detailed KPI achievement * * Implementation of communication cadence process for each client * Understanding organizational structure, decision makers and users and grow network within client base * Consulting in best data practice and segmentation efforts * Conducting demonstration and training sessions * Prepare and present results to client as per agreed cadence of communication * Campaign execution and project management * Onboarding program set up, project management and satisfactory execution of the different service lines: * Ensuring professional eMarketing service and reporting * Set up of Intent dashboards and timely delivery * Managing Intent targeted advertising programs (execution through our US entity) * Execution of data services and set up of data access, providing ongoing support and training * Cooperation with our analysts for content delivery (white papers, webinars) * Liaising with our US team for CPL digital demand generation programs - leading and completing the fulfilment to the client * Run and evaluate customer surveys * * Delivery of digital client programs