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Phrasee
,
London, Greater London
Customer Success Manager
Overview
Job Description
We are Phrasee, a fast-growing, global technology business headquartered in London, UK with a global team. Our AI-Powered Copywriting technology empowers brands with better copy than humans can write alone. It started with a simple idea. Language is the crux of all marketing. And yet there was no technology that could make marketing language better. So, we built it, and the rest is history. Fast forward to today and over 300 million people across the world have experienced Phrasee-generated copy. Our unique technology generates and optimizes marketing copy for some of the world's leading brands, including eBay, Dixons Carphone, Domino's, and Virgin Holidays. Our growth plans are fast and global and we want YOU to be a part of the Phrasee story. This role will be your entry into the world of Customer Success, you will rapidly grow into someone who will be key in supporting our growing customer list; ensuring customers are happy and making the most of the Phrasee platform. What you'll do * holding the client's hand from the moment the contract is signed, through the proof of concept stage, and onwards * anticipating and pre-empting problems and opportunities with new and existing clients * collaborating with the language team on customer requirements * working with other colleagues across the business (tech, data, ops) on reporting and results Who you are * you have worked in an email marketing/ESP and/or digital marketing agency environment * 2+ years' experience in a similar role * have outstanding project management experience; managing clients and juggling accounts is what you do * have client support skills that are second to none * you have the patience of a saint * make things happen * you are awesome with both the written and verbal communication