CORGI Customer Service Agent

CORGI HomePlan is regulated by the Financial Conduct Authority and provides a variety of boiler insurance policies giving peace of mind and satisfaction to customers and their home heating systems. We are looking to expand our team of Customer Service Agents in our modern Dunfermline office. If customer service is what you do best, then come and work for a market-leading organisation that offers a range of home emergency insurance policies to over 170,000 customers across the UK. Job Purpose As a Customer Service Agent you will be the frontline contact for a customer when they call to raise a claim on their policy, whether this be a heating, electrical, plumbing or drainage fault. You will exhaust all troubleshooting activities to narrow down the issue being experienced before arranging the deployment of an engineer. You will have regular contact with network engineers to authorise the repair whilst updating customers to make them aware if their claim has been successful or not. What you'll be doing * Handling inbound and outbound customer calls * Provide technical assistance to resolve faults over the telephone * Using internal systems to log faults * Adding / reviewing notes to ensure customer the customer experience is optimised * Liaising with different departments * Achieve KPI's * Investigating complex repairs and problem-solving tricky situations * Assess customer claims fairly and consistently, in line with the policy terms and conditions and ensure we Treat Customers Fairly (TC) * Effectively manage any issues raised and look to resolve where manageable or escalate where appropriate What we are looking for * A passion for customer service * Motivation to hit targets and deadlines * Be a great communicator * A team player who enjoys supporting others and sharing best practice * Flexible and willing to adapt to change What's on offer A fantastic starting salary of 18,720 as well as various benefits such as flexible working, flexible benefits and contributory pension.If you're passionate about delivering great customer service apply today.