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Neli Petkova
,
London, Greater London
Customer Success Manager
Overview
Job Description
ROLE DESCRIPTION: This Account Management role focuses on delivery of MarkMonitor's online Brand Protection solutions. Supported by proprietary technology and processes, the Brand Customer Success Manager (CSM) is responsible for managing outsourced professional and administrative services for specic corporate clients. We are looking for a professional candidate to work with our global clients. We are interested in hearing from motivated individuals looking for a challenging and exciting career in a rapidly developing eld. We provide a lively and collaborative environment within a dynamic, fast-paced company. Job Responsibilities: * Effectively manage full lifecycle of service engagement * Create adaptive solutions to address specic client needs * Manage client expectations and service requirements * Effectively develop and communicate data-driven recommendations * Leverage internal and external software tools at expert level * Work closely with internal services team to create monthly deliverables * Quickly identify and adapt to industry trends and client requirements * Some travel is required * Collaborate with internal departments to provide expert assistance and training where necessary Qualications: * Bachelor or Master degree * Strong analytical and communication skills * Must be self-motivated, exible, and adaptable to client & organizational changes * Ability to work independently with minimal supervision * Detail-oriented * Works well under pressure * Excellent time/deadline management skills * Team player - ability to work with colleagues in multiple locations * German at Native speaking level Preferred Job Qualications: * 5+ years of Client Service or equivalent experience * Corporate Client Service and/or Consulting experience a plus * Background in Account & Project Management desirable * Knowledge of trademark laws and internet practices is a plus