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Avantia Group
,
London, Greater London
Customer Strategy Manager
Overview
Job Description
Avantia is a fast-paced, private equity owned business. We provide home insurance directly to online consumers and specialise in the UK non-standard market. Our vision is to deliver the worlds most intelligent property insurance. We are making great strides in achieving this by developing a rating engine and machine learning platform that rapidly adapts to new data sources, enabling risk and retail price optimization. As the saying goes, were small but perfectly formed, in that were a diverse group of industry professionals, technologists, data scientists and customer champions. We each bring our individual expertise, an appetite for innovation and a shared ambition to do something extraordinary. And, although each week brings new challenges, every week we work as a team to meet them. Our newly re-fitted office in South West London aids this, with plenty of break out space to enable teams from across the business to work together and genuinely make a difference to the overall business. Our values should give you a sense of our culture, these are not just words on walls, they are a genuine reflection of how we strive to operate: Adventurous: Wethink big. We try new things. We are always curious. Agile: We change. We innovate. We find a way through. Empowered: We trust each other. We work together. We are a small team doing big things. Working in a fast-paced environment where change happens regularly is part and parcel of the business. But there is also lots of opportunity to enjoy your time outside of work and helping to achieve the right balance for you, is really important to us. Interested? Read on to find out more about joining our team Key Responsibilities You will have responsibility for understanding our customers better than our competitors and creating then delivering on a propositional road-map using these insights to create new products, features and experiences that will stand out against the market. Your day-to-day will involve understanding customers through research, setting the strategy for our product development, working with the product squads on the delivery and working alongside the Chief Customer Officer in developing the long-term propositional road-map. Requirements * Intuitive understanding of customers and experience in turning that into compelling propositions * Good working knowledge of agile working methodology * Comfortable in both data and customer understanding * Likely from fintech, insuretech or customer centric tech business * Insurance knowledge is not required Benefits We think we have a great company culture and welcome new team members with open arms. We also offer an attractive range of benefits, like: * The opportunity to work alongside brilliant people, because this isnt something that every organisation can offer! * Great, supportive managers whose primary purpose is to help you do the best job you can * Opportunities to focus on your personal growth, we want you to develop and build your long-term career with us. * Casual dress code, because we want you to feel relaxed and comfortable On top of that we also offer all the standard stuff, like: * 25 days holiday * Life insurance * Annual discretionary bonus scheme * Discounted home insurance for you, your friends and your family * Pension contribution * Retail discounts * Free fruit and coffee * In-house wellbeing programme and portal Have we captured your imagination? If so, wed love to hear from you! Avantia Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Therefore applications are welcome from anyone who meets the above knowledge, skills and experience criteria and has the right to work in the UK.