Sector Manager - Cleaning (Midlands)

The role is to be primarily responsible for the Cleaning Provision, in all aspects across contracts in Midlands of the country (East Midlands) Ideally, candidates will live in the Leicester/Rugby corridor. Ensuring that the Company maximises contract profitability and minimises contract losses through the delivery of a consistently high standard of customer service which meets the contract specification. The role will also be responsible for the ongoing sustainability and improvement of the contracts under themselves and those direct reports. The role may be involved in specific projects nationally e.g. multi-site mobilisations if and as required. The local office for this post is the Birmingham office. Hours of work are 40 per week (but will need to flex to meet the needs of the business) - and will involve the occasional evening, night and weekend shift as required as well as travel to sites across the Midlands. Requirements Daily management of a large customer base in the East Midlands. Primary requirements are: - Ensure that the cleaning specification for each contract is fully implemented and adhered to. - Ensure that a consistently high standard of cleaning service is delivered. - Undertake customer visits to build client relationships and ensure satisfaction with the cleaning service. - Ensure all customer queries and complaints are recorded and dealt with in a timely and effective manner and that the client is kept fully informed of any action taken. - Identify opportunities for new business, additions to daily cleaning services and non-contractual work. - Review the running of contracts to identify ways in which productivity can be improved whilst maintaining cleaning standards under the guidance of the Sector Director Designate. - Control and reduce labour turnover by effective recruitment and training. - Ensure all employees are correctly trained in accordance with Axis Induction and Training Policy and recording of details. - Plan staffing requirements for periodic work. - Identify and take corrective action on variations to budget hours as guided by the Sector Director. - Process all client purchase order numbers for non-contractual work for budget holders. - Manage and document purchase order numbers for janitorial goods and confirm with Accounts Department for invoicing. - Monitor and review the performance of cleaning operatives / supervisors to ensure high standards are delivered and maintained. - Ensure that all Company Policies and Procedures are fully implemented, adhered to and communicated. - Reporting of Accidents, Incidents and Near Misses in line with the Axis H&S Policy. - Resolve any disciplinary and welfare issues in line with Company Policy. - Communicate company information to cleaning operatives and supervisors. - Ensure payroll information is processed quickly and accurately each month. - Process holiday requests for Sector Employees. - Complete all contractual administration as appropriate and in a timely fashion. - Ensure site supplies and equipment are ordered/delivered in a timely fashion within budget. - Ensure all site based equipment is in good working order and/or arrange for repairs or replacements. - Seek to develop business with existing clients and extend the range of services supplied. - * Essential Skills: * Demonstrable and proven achievement record showing experience in the * Financial awareness - understanding of budgets and costing schedules. * Educated to GCSE standard minimum or equivalent * Self-motivated and good organisational skills * Experience of managing and motivating a dispersed and diverse workforce. * Excellent customer service and organisation skills. * Flexible, tactful and diplomatic * Good IT Skills - proficiency in Word, Excel and Outlook as a minimum * Smart in appearance. * Previous experience of managing multi-site contracts and personnel in particular the service industry and cleaning at all levels. * Previous experience of management of wages and shift patterns of numerous sites in particular time and attendance systems * Technical knowledge of cleaning methods and techniques. * Demonstrable ability to identify and implement the most effective methods * Appreciation of the need for safe working practices * Team Player * Clean Driving License. * Good communication skills both written and oral * Qualifications or training in FM / Service Industry / BICSc * Qualifications or training in the relevant Health & Safety & Environment practices (IOSH 4 day Managing safely minimum) * Ability to foster good relationships at all levels * Identify opportunities for growth to benefit the business and the client * Customer Service experience / knowledge * Cleaning or Facilities industry within operations and operational functions. of running a contract, e.g. staffing levels, cleaning methods, budgetary controls * Desirable Skills * Proficiency in Word, Excel and Outlook to a standard of intermediate or above Member of a professional organisation such