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NHS Scotland
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Renfrew, Renfrewshire
Call Handler - District Nurse Single Point of Access
Overview
Job Description
An opportunity has arisen for two Call Handlers to join the admin team supporting District Nursing Single Point of Access (SPoA) SPoA provides a referral and call management service to district nursing services across Renfrewshire. Currently based in one location, the service supports staff across approximately 5 bases within Renfrewshire between the hours of 8am - 8 pm, 7 days per week; these posts are based within Renfrew Health & Social Work Centre. There will be the requirement to work one weekend in four; this may be increased depending on staffing levels. The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into district nursing, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families. The post is within a busy call centre environment, responsible for answering all calls, ensuring that all referrals are input into the electronic patient information system, the onward transmission of referrals and/or messages and triage of patients as appropriate. You will be required to have: Good communication skills, Computer literate and have good keyboard skills and the ability to work well under pressure. You should have previous experience of call centre or similar work and be customer care focused with good telephone skills, helpful and pleasant manner. You should have excellent team working skills. You must be reliable and flexible to meet the needs and demands of the service. There are full and part time positions available with this vacancy. Full time is 37.5hrs and part time is 25hrs. Please put onto your application which post or posts you would like to apply for. Informal Contact: Sheila Brown, Administration Development Manager, Tel No: 0141 207 7410 Details on how to contact the Recruitment Service can be found within the Candidate Information Packs . (Please note the salary is Pro Rata) for part time hours.