Service Support Manager - Ophthalmology

Service Support Manager We are offering a 6 month fixed term role or secondment opportunity to a Service Support Manager post. The successful applicant will assist the Deputy Service Manager in the day to day operational management of the Royal Eye Unit. We are looking for a person with demonstrable experience of operational management in the acute sector of the NHS. You must be able to demonstrate the ability to supervise and develop staff, working and dealing with the public, handling complaints and maintaining effective working relationships in a multidisciplinary environment. We are looking for an excellent communicator, who has a good attention to detail and an ability to act on their own initiative. Both a flexible 'can do' attitude and a strong focus on care delivery are essential. You must be able to demonstrate excellent problem solving skills and be able to cope with conflicting pressures. Key elements of the job purpose are to: * Be responsible and lead the day to day operational management of administration staff * Develop and manage administrative systems and processes to support delivery of care * Demonstrate commitment to ensuring routine validation and tracking of care pathways is embedded within the team * Promote the delivery of outstanding customer experience including managing and learning from complaints What we can offer you? * Opportunities to develop your operational management skills through training, developmental supervision and personal coaching initiatives. * The opportunity to develop highly specialist knowledge, experience and skills with a leading acute care provider * The challenge of complex and varied work * A variety of employee benefits including access to a range of salary sacrifice schemes and health and well-being services Our service is proud of its strong multi-disciplinary and forward-thinking ethos within its clinical delivery and we consider operational management a key element to successfully delivering this. The 6 month fixed term role or secondment is for a full time post, and may require flexible working. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. For further details / informal visits contact: Maxine Collyer (Interim Deputy Service Manager) via administration office on 020 8934 2623 or maxine.collyer@nhs.net Employment Type: FULL_TIME