Customer Service and Product Training Specialist

Global Relay ,
London, Greater London
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Job Description

This is a great opportunity to join a team that delivers world-class customer service. We are a fast-growing, award-winning tech firm. As a Customer Service and Product Training Specialist, you will become a key component of our implementation team by training new and existing customers on how to customize and configure our cloud-based software to suit their unique needs. You will support and build quality relationships with our global professional clientele. You will have continuous opportunities to learn about cutting-edge technologies and expand your knowledge in tandem with your team members. If you have excellent communication and problem-solving skills with an ability to work in a dynamic team environment, we'd love to hear from you. Your Job: + Provide exceptional customer service for Global Relay's blue chip clients: identifying customer needs, answering customer inquiries and following up with customers on service issues + Assist customers in customizing their accounts to their unique requirements + Collaborate with internal and external stakeholders to deliver customized solutions + Use webinar and other applications to deliver product training to end users on Global Relay's suite of products + Maintain accurate customer documentation and quality case management records + Assist in the design and testing of new systems, features and services + Contribute to the continuous evolution of our digital and white glove training resources About You: + Post-secondary education complemented by work experience in Customer Service and/or Product Training + True team player who is willing to assist and support other team members and take on new tasks + Ability to speak and write English fluently and possesses excellent interpersonal and communication skills + Exceptional time management and organizational skills; attention to detail is essential + Ability to exercise tact and discretion and can be entrusted with confidential information + Independent and proactive problem solver who has the ability to exercise sound judgment + Passionate in achieving customer satisfaction with integrity, empathy and sincerity Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics to the global financial sector. We deliver services to over 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports over 50 data types, including email, instant messaging, Bloomberg, Thomson Reuters, social media, and mobile messaging. We've won major awards for our growth, management, and culture - including the Deloitte Fast 50 Leadership Award, Canada's 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada's Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in seven other cities across the world, including major financial centers like New York, Chicago, and London. We've recently expanded our London operations to better serve our UK and EU customers. Our brand-new, four-story EMEA headquarters on Cannon Street (near St. Paul's Cathedral) features state-of-the-art amenities, a spectacular view of the city, and a conference centre for customer events. We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world's largest, most influential banks and enterprise organizations. To learn more about our business, culture, and community involvement, visit www.globalrelay.com. Job ID: GRED229 Job Type: Permanent Full-Time

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