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Hermes
,
Castleford, West Yorkshire
1yr FTC Depot Compliance Manager - Wakefield
Overview
Job Description
As a business, Hermes is driven by our four values of Do the right thing , Dare to be different , Strive for more and Be Customer Obsessed . We run our business by these values and they are reflected in all of our roles including our Depot Compliance Manager at our new Wakefield Depot. This position is initially on a 1yr Fixed Term Contract but there is the potential for it to become a permanent position. Job purpose: Our Depot Compliance Manager is responsible for achieving and improving the scanning compliance on all Outbound legs from Depot to Courier and Inbound legs form Final Mile to Hub Working closely with Sub Depots, Process Managers and Field Regional teams you will be responsible for data analysis which identifies the failure point and most importantly delivering the solution to drive the on-time delivery of the parcel. About the Role: As our Depot Compliance Manager you will work in a newly created position where you will be responsible for demonstrating a true end of day number of what has been scanned out of your depot, receipt scanned into Sub depots and receipt scanned by couriers. Know how many parcels show as a deficit in the end of day numbers and work to understand where the parcel gap is and provide the solution to ensure those parcels are recovered and delivered. Identify and provide solutions to fix miss-sorts and misrouted parcels to ensure our customers receive their parcel. By working with your field compliance equivalent and your Process managers, ensure real solutions are embedded and maintained. This will be done daily using core MI systems such as Network Health and OPSOS to identify daily delivery performance to identify root cause for failures. Influence and educate the relevant Process Managers of the solution to implement and review through continuous improvement. Influence and collaborate with the Customer Services team and Regional Compliance Manager to ensure data accuracy, which will identify the driver of claims and enquiries, whilst agreeing and implementing the solution for the operation. You will report in to your Depot General Manager and work closely with the site Day Shift and Night Shift Manager as well as supporting our Area Compliance Manager to ensure that each region is working in a joined up fashion. And you will have Line Management responsibility for our Unidentified Parcel Operatives on site. Experience/Qualifications: * Lean 6 Sigma or similar experience required * Evidence of ability to devise new innovative solutions * IOSH Qualified (ideally) * Advanced in understanding of Management Information and Excel spreadsheets. Good Ability with Excel, PowerPoint, and Word * Demonstrate ability to understand cost controls, data reports, MI and KPI metrics. * Effective communicator who can engage, motivate and educate at all levels Responsibilities: * To review depot data and OPSOS through identifying trends that deliver solutions to improved quality * Demonstrate ability to assess operational performance and ability, people and process * Determination to deliver process improvements and succeed under pressure and resistance * Ability to influence decisions to support the end customer's needs * Experience of influencing external stakeholders to gain buy in to process improvement Benefits: * 26 Days Holiday entitlement + Bank Holidays * Opt in benefits "To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes."