Principal, Customer Experience

Atos ,
Boston, Lincolnshire
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Principal, Customer Experience Apply now Publish Date: Feb 5, 2020 Location: Boston, East Anglia, GB #job-location.job-location-inline { display: inline; } Company: Atos About Atos Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index. The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space. Job Title Principal Consultant - Customer Engagement Platforms Specialist Business Area / Department B&PS - Consulting Practice Reporting to: Executive Consultant, Digital Transformation Directly responsible for: (Direct reports) Circa 1 or 2 Practical requirements: Detail any practical elements required to undertake this role: (Travel / Physical requirements) e.g. Regular weekly travel to client site is expected. Occasional accessing, lifting and moving of computer hardware around an office environment. Travel across the UK to multiple client sites (e.g. combination of home working, office working and working away from home). Specific arrangements are project dependant. Some international travel may also be required. Able to gain 'SC level' security clearance. Working arrangements: Please describe the possible options available for this role: i.e. Part time / Full Time / Shift patterns / job share Full-time. Organisational Overview Identify the business drivers and the context in which the role will operate now and in the future Join a growing Customer Engagement Platforms team within the Consulting practice of Atos. The practice is keen to hire a candidate who can advise and lead on Customer Engagement Platform/CRM Platform projects: * Platform Advisory - Work closely with customers and leads to define the requirements and benefits when delivering Customer Engagement Platforms (CEP) * Collaborate with management consulting teams to incorporate CEP/technical advisory into strategic deliveries * Work closely with organisations to develop CEP implementation strategies as part of transformation projects * Advise on design and delivery on in flight engagements with customers looking to implement a CEP. * Platform Delivery - working as part of the delivery team to define the parameters for delivery * Ensure the ongoing success of inflight project as part of the project team, helping to define requirements and strategic direction for any in flight projects *

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