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V-Nova
,
London, Greater London
Customer Success Manager
Overview
Job Description
Overview V-Nova, a London based IP and software company, is dedicated to improving data compression by building a vast portfolio of innovative technologies based on the game-changing use of AI and parallel processing for data, video, imaging, and point cloud compression, with applications across several verticals. This is achieved through deep-science R&D (300+ international patents) and the development of products that test, prove and continuously enhance the technology portfolio. V-Nova has contributed part of its IP to drive standardization of two codec formats, MPEG-5 Part 2 (LCEVC), a low-complexity enhancement video codec, and SMPTE VC-6 (ST-2117), a high-performance AI-based video and imaging codec. V-Nova has developed multiple award-winning software products to kickstart the ecosystems for its technologies and allow their immediate deployment, addressing use cases in TV, media, entertainment, social networks, eCommerce, ad-tech, security, aerospace, defence, automotive and gaming. We're committed to the extraordinary and rely on the talent of our high-performing diverse teams to provide innovative solutions and deliver what we promise. We've worked hard to create a company where talented, passionate people can thrive in a culture that values individual empowerment and excellence and achieves through teamwork. We're constantly on the lookout for exceptional individuals who thrive off solving challenging problems and want to make an impact. With groundbreaking technology, a fast-paced collaborative environment and major growth plans, there's never been a more exciting time to join us. www.v-nova.com This role requires an exceptional person to take a position in our sales and pre-sales development efforts as part of the international Sales team, currently consisting of teams based in the UK, India and USA. The Customer Success Manager role is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support to meet the needs of our highly innovative company. The Customer Success Manager must have a proven track record with an in-depth knowledge of the customers we work with, effective knowledge of encoding and decoding within the OTT/IPTV space, extensive expertise within codecs, encoding, and online video, ideally from within the media or technology industry. The role requires someone highly motivated, extremely organised, creative, and with excellent communication skills. The person will work closely with executive management and the senior management team on key opportunities and advising on market trends. We are looking for someone passionate and knowledgeable about media and can take leadership in interacting with broadcasters, telcos, hyperscalers, and content owners on a technical level. Responsibilities * Own all the technical communications with Prospective customers, including demonstrations, tests of LCEVC with their content and Proof of Concepts both over the phone, email and onsite; * Acquire sufficient information from the customer to be able to create a system architecture diagram that can be validated by the customer as part of the sales engagement process; * Prepare and present presentations that provide a full overview of the proposed solution for the Prospect; * Work with Product (Solutions) Management and Service Delivery to provide the ideal technical solution for the Prospect's requirements and to ensure that we have all the information required to provide a full quotation to meet those requirements; * Take full ownership of the completion of RFPs for large customer projects from a technical perspective, working alongside the Sales lead who owns the commercial perspective; * Ensure the timely delivery of all projects within an account (from demos, through PoC's to deployments), involving the relevant parts within the organisation to respect the customer's timescales and ensure a high quality of customer service throughout the engagement. * Continuously develop relationships at a variety of levels within each account; * Work with Salesforce.com platform to ensure all customer communication is captured accurately for continuity and reference; * Create full documentation for Account Management relating to new customer engagements to ensure rapid customer success; * Work closely with Product (Solution) Managers to maintain the feedback loop from customers and Prospects; * Work closely with the Marketing, Sales and Channel Partner team to share learning across key customer accounts; * Travel when necessary to meet potential customers (must be willing to be on the road often); * Resolve critical issues and contribute to business /area development; * Contribute to various V-Nova social initiatives with documentation, best practices and evangelism on a regular basis; * Host/participate in/present: client onsite demos, on-line webinars, marketing events. * As "feet on the ground", work with Service Delivery to help develop new curricula and trends