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London, Greater London
Customer Success Manager, UK
Overview
Job Description
**Customer Success Manager, UK** + Location: London, England, United Kingdom + Area of Interest Customer Experience + Job Type Professional + Technology Interest Networking, Wireless, Mobility + Job Id 1285913 We are looking for an entrepreneurial Customer Success Manager (CSM) to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki's best ideas, innovations, and capabilities to our highest value customers. The CSM will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. The role will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers, working closely with senior leadership to build out and execute on our white glove customer program. **Responsibilities** + Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint. + Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the Customer Success Program. + Develop and maintain longterm relationships with stakeholders by networking with customers and the different groups within our organization. + Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing. **Requirements** + Bachelor's degree in a technical field from an accredited university. + Excellent customer facing skills and experience. + Ability to clearly and concisely articulate technical matters to third parties. + Exceptional English language written and verbal communication skills and comprehension. + Excellent presentation skills, experience presenting at C-level preferred. + Strong initiative and positive attitude! + Professional, organized, efficient, and accurate. + Resourceful and technically creative. + Commitment to quality. + Willingness to travel for customer visits ~20%. + Desire to learn, generally curious, and willing to go the extra mile to make customers happy. + Business Intelligence experience a plus. Must be authorised to work in the U.K., position does not offer sponsorship. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.